1. Los Angeles Harbor College Institutional Surveys May 23, 2016

2. EXAMPLES Point of Service Satisfaction Survey Campus Climate Survey
Pre and Post Test
District-wide Student Survey
Point of Service Satisfaction Survey – Student Health Center; Learning Assistance Center; Business Office
Campus Climate Survey –
Pre and Post Test - measures the “value added” by the course/program; Pre Tests – gives current status of the group and administered at the beginning
District-wide Student Survey

3. DISTRICT-WIDE STUDENT SURVEY

4. DISTRICT-WIDE STUDENT SURVEY

5. SURVEY QUESTIONS What to measure Same meaning to respondents Specific
Avoid double-barreled questions
Measures intended question you are trying to answer – Ask yourself what question/questions are you trying to answer.
Same meaning to respondents
Specific
Avoid double-barreled questions

6. ADMINISTRATION Timeline Communicate—before, during, after Clean-up
Results
Timeline – I like working backwards
Communication – communicate to all who will be involved--share timeline, purpose, results, thank you!
Clean-Up – allow time for this process
Results – we always include basic demography; qualitative questions are the hardest; communicate to departments

7. USE OF RESULTS Evaluate and improve programs
Institutional Student Learning Outcomes
Campus services
ISLO – Communication, Cognition, Information and Technological Competency, Social Responsibility and Ethics
Campus Services – facilities, maintenance, security, student services, course offerings
ISLO 1 - Communication: Use language and non-verbal modes of expression appropriate to the audience and purpose.
ISLO 2 - Cognition: Use critical thinking skills to analyze, synthesize, and evaluate ideas and information.
ISLO 3 - Information and Technological Competency: Utilize research skills necessary to achieve educational, professional, and personal objectives. (Addition of Technological is pending approval)
ISLO 4 - Social Responsibility and Ethics: Demonstrate sensitivity to and respect for others and participate actively in activities that empower self and others.

8. Questions?