1. Need senior management support for Change Management?
Speak their language!
Lisa Talifero - Managing Consultant

2. Speaking their language
Why change management is essential for benefits realisation
How the brain responds to change and impacts productivity
Organisational impact
Speaking their language

3. BIP mapping benefits impacts products P I B Financial benefits:
cost avoidance
additional income
new income
asset enhancement
Strategic benefits:
strategic alignment
competitive advantage
competitive response
intellectual property
benefits
impacts
products
BIP mapping

4. Change management focusB
benefits
impacts
products P I
SUSTAINED CHANGE IMPACTS
EMBEDDING PRODUCTS
People are persistently behaving in the required way to achieve benefits
Deliverables to gain buy-in and support adoption of the change
PERFORMANCE IMPACTS
STABILISING PRODUCTS
Productivity levels are as planned in business case
Events/ comms to reduce ambiguity/ uncertainty/ effects of change fatigue
ORGANISATIONAL IMPACTS
STAKEHOLDER PRODUCTS
Dependent parts of business have made any necessary changes
Organisational impact assessment and stakeholder engagement
Change management focus

5. “We need funds to run a series of engagement workshops with the branch staff”
“We need funds to ensure that staff are making the referrals necessary to achieve 30% of sales through online channel”

6. “We need funds to run training events for the online customer service team”
“We need funds to ensure that the online customer service team provide the right level of service to achieve the 25% improvement in customer satisfaction ratings by end of 2018”

7. I B SUSTAINED CHANGE IMPACTS
People are persistently behaving in the required way to achieve benefits

8. I B No resistance after go-live? New behaviours from Day 1?
SUSTAINED CHANGE IMPACTS
No resistance after go-live?
New behaviours from Day 1?
Nobody slips into old habits?
Everyone competent?

9. B I
SUSTAINED CHANGE IMPACTS

10. I B Make change wanted Make change happen Make change stick
SUSTAINED CHANGE IMPACTS
Make
change
happen
Make
change
stick

11. Change is the new norm I B PERFORMANCE IMPACTS
Productivity levels are as planned in business case
Change is the new norm

12. B I
PERFORMANCE IMPACTS
Multiple changes

13. Threat response I B Distracted Think less clearly
PERFORMANCE IMPACTS
Distracted
Think less clearly
See threats where they don’t exist
Narrower vision
Reduced memory
Increased Cortisol
DROP IN PERFORMANCE
Threat response

14. B I
PERFORMANCE IMPACTS
Productivity

15. I B ORGANISATIONAL IMPACTS
Dependent parts of business have made any necessary changes

16. Impact assessment I B Affect on the wider business
ORGANISATIONAL IMPACTS
Affect on the wider business
Business dependencies
Multiple change affect
Impact assessment

17. Stakeholder engagementB I
ORGANISATIONAL IMPACTS
Stakeholder engagement

18. Change management focusB
benefits
impacts
products P I
People are persistently behaving in the required way to achieve benefits
Productivity levels are as planned in business case
Dependent parts of business have made any necessary changes
SUSTAINED CHANGE IMPACTS
PERFORMANCE IMPACTS
ORGANISATIONAL IMPACTS
Deliverables to gain buy-in and support adoption of the change
Events/ comms to reduce ambiguity/ uncertainty/ effects of change fatigue
Organisational impact assessment and stakeholder engagement
EMBEDDING PRODUCTS
STABILISING PRODUCTS
STAKEHOLDER PRODUCTS
Change management focus

19. Come and see us at stand 56 CITI founded 1984 1990 1995 2000 2005 2010
2016
Come and see us at stand 56