1. Ombuds Office CU Boulder
Chris Hogberg
Theresa Vertucci

2. Overview What the Ombuds does How does Ombuds reach Sarah? Purpose
Enable students to utilize Ombuds Office to help resolve on-campus conflicts by increasing student awareness.

3. Core Conflict
Increasing student awareness while maintaining high quality mediation services and preserving the integrity of the Ombuds’ policies

4. Just negatively impact the environment on CU’s Campus
Tension
Unresolved conflicts lead to bad blood among students who eventually impact CU’s ratings nationwide
*And*
Just negatively impact the environment on CU’s Campus
So how to reach students to resolve conflicts?

5. Deliverables
Survey
Survey Results
Facebook Page
Facebook User Guide

6. Survey Results

7. Survey Results

8. Turning Point other sources are irrelevant REVELATION!
Students go to Friends and Parents for Help!
other sources are irrelevant

9. Resolution Social Networking Why Facebook
Target students’ friends and appear less institutional. (i.e. not approaching students as an on campus service)
Why Facebook
Targets college students
Allows more comprehensive searches
“Group” function

10. User Guide Facebook 101 To maintain quality Continue reaching students
Not overwhelm Ombuds Office employees