1. Smart policies, strong utilities, sustainable services
Overview of Performance Indicator Systems in the Danube Region Philip Weller, IAWD
Smart policies, strong utilities, sustainable services

2. The Danube REgion

3. The Danube region

4. The Water Sector
SoS.Danubis.org

5. 135 million people live in the Danube region
The state of the sector
135 million people live in the Danube region
17% without access to piped water
20% without access to flush toilets

6. Access to flush toilets
~80% have access to flush toilets, but only 66% are connected to public sewer networks (huge gaps in BiH, Montenegro and Croatia)
Lack of access to flush toilets is most relevant in rural areas

7. connection to WWTP
: increase in connection to WWTP from 35% to 45% of total population
Major differences in % of connected people in individual countries: AUT 97%, KOS 2%

8. THE Utilities and their STructure

9.  10,000 providers supply 74% population
SERVICE PROVISION
 10,000 providers supply 74% population
(from which 700 provide 45%)

10. Why Performance indicators?

11. Different actors need different information
Why pI Data?
Different actors need different information
to manage,
to regulate,
to organize,
to plan, and
and to improve water services

12. Information needed
The Utility – information to manage the utility and to ensure efficiency of operation
The Municipality – information to manage the costs and to have oversight of operation
The National Government – information to set policies and develop strategies
The Financial Institutions – information to monitor the success of investment
The Regulator – information to control quality and set tariffs
The National Water Utility Association - information to support its members
The Consumer – information on the quality and aspects of service

13. Efficiency of PI Systems?
Can one PI Systems serve all actors?
Probably not, but
they can/should be organized as systems,
they should ensure reliability of data,
they should ensure comparability of data,
they should be collected efficiently,
and serve the purpose, for which intended

14. The Danube Water Program
The program offers activities in five areas of work (pillars) that fall under four broad categories

15. DWP Supporting PI Systems
Regulatory Data Collection – i.e. Kosovo, Bulgaria, Montenegro
Government Data Collection – i.e. Serbia. BiH
Utility Benchmarking – EBC,
Hubs in Ukraine, Bulgaria, Ex Yug, Kosovo/Albania
Launching Danube Region Utility Benchmarking
Public performance indicator database DANUBIS.org

16. DANUBIS.org Open online knowledge space on water in the Danube region
Data on 600 utilities from 15 countries over 19 years, plus recent news, events, business opportunities, research etc.
1000+ monthly users from 74 countries
> 200 sector and country resources
Country Portals for BiH, Bulgaria, Kosovo, Macedonia, Montenegro, Serbia

17. www.iawd.at www.danube-water-program.org www.danubis.org
Thank you
Philip Weller
Head of the Technical Secretariat
IAWD/Danube Water Program
International Association of Water Supply Companies
in the Danube River Catchment Area

18. THE ACTORS The Utility The Municipality The National Government
The Regulator
The Financial Institutions
The National Water Utility Associations
The Consumer

19. IWA Performance Indicators