2. Business Process Management
BPM

3. Agenda
What is BPM?
Goals / Benefits
How to Get Started
Case Study

4. What is BPM?
“Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.”
Nathaniel Palmer bpm.com

5. What is BPM? BPM is an activity; a practice
BPM is about improving processes
BPM is done by people concerned primarily with improvement of the process

6. Goals / Benefits Efficiencies Consistency
Simplified / Streamlined Processes
Eliminate / Minimize
Redundancy
Unneeded/unused steps/paper

7. Goals / Benefits Common Understanding of the Process Improved Quality
Improved Turn Around
Improved Customer Service

8. Identify Processes How Do We Start? High level assessment
Inefficiencies
Need for Improvement
High volume
Customer Impact
Prioritize Top Three
Pick ONE to start with
Identify Processes

9. Identify People How Do We Start?
Each person/department affected by the process
Each person outline his/her role
What info comes to them
What actions they take
What deliverables they provide to others
Identify People

10. Identify… All inputs & incoming information
All deliverables & outcomes
Built service
Meter connected
GL updated
Forms, etc. submitted to outside parties

11. Team Collaboration Review it all as a team Be prepared to
Discuss openly
Debate
Question
Why do we do that?
Do we need that?
Who uses it?

12. Start…Rinse & Repeat At the beginning Work through it step by step
Will take multiple iterations
Allow time in between iterations

13. BPM In Motion

14. Mission Statement
Our mission is to assist utilities to be successful by providing high quality solutions.

15. Confidentiality Statement
Professional Computer Systems, Co. (PCS) holds this presentation to be proprietary and requires all readers hold the information it contains in strict confidence. The material is provided to assist in evaluating PCS’s application as it pertains to meeting your business requirements. No copies or other distribution is permitted without prior written approval from PCS.

16. Professional Computer Systems, Co.
3710 Timberline Drive
Denison, IA
(712) (712) Fax