1. RCall Services

2. Mission Statement
Deliver Exceptional services that will enable us to address client requirements and exceed their expectations.

3. Welcome to Rcall..
Rcall Services is one of the leading provider of fully integrated strategic Business Process Outsourcing (BPO services) and Knowledge Process Outsourcing (KPO Services) to our key partners across the globe mainly in Australia, Asia, New Zealand UK and USA.
RCall Business Model
End-to-end Outsourcing
Functional Outsourcing
Outsourcing Peak Call Overflow

4. The Team
The company is managed by a team of like minded individuals who have been working in the Call Centre environment for many years. The senior managers are highly qualified and experienced in delivering a broad range of services to their clients. Our expertise lies in more than 10 years of combined experience in call centre management and back end technologies.

5. Overview
RCall Services is one of the leading providers of inbound and outbound call centre services in Delhi. We have the skills, experience and resources to help companies achieve a higher operational performance at a significantly reduced cost through improved metrics such as faster handle times, higher sales conversion rates, and increased customer satisfaction scores.
We deliver unrivalled business value for our clients by combining operational excellence with a deep domain expertise across a broad range of industry verticals.
All of our services are delivered from our state-of-the-art call centre facilities in Delhi.

6. Services Customer Service Customer Acquisition and Retention
Administration/ Data Entry
Help Desk solutions
Telemarketing
Our organisational structure and approach to service is based on a set of values and behaviours that underpins our everyday activities, ensures transparency and fair dealing, and protects our client’s interests and brand.

7. Learning & Development
At RCall Services, we partner with all our clients to develop specific processes, scripts and training programs for each client to ensure our team members deliver the best service.
We run an extensive training program which includes both formal and informal training. We have a dedicated team to manage and develop the training sessions.
Our highly motivated and capable leaders provide ongoing training programs, aimed to extract the best performances out of our consultants. 

8. Identify the need of coaching
Quality
Quality Monitoring is a core component within training and development in our centre. It helps us ensure that each of our agents understands what is required of them and is provided with the relevant support and training to achieve their goals to deliver targets.
Identify the need of coaching
Coaching Session
Feedback
Action Plan
Post Coaching Session

9. Skill development
Skill development is also a regular business practice that we undergo, which helps, fabricate professional sales skills. Also our weekly review program helps us master the ‘tricks of the trade’ by analyzing the latest industry news and providing appropriate feedback to our team members.

10. Staff Development
Incentives
Open house
Training
Appraisals

11. People
Our personnel is one of our key differentiators from the competition. Founders of RCallServices have a strong belief in retaining its employees by the means of creating a very healthy atmosphere and an Open-Management, which allows all employees to voice their views to make us an employer of their own choice. We have a strict recruitment process which ensures we only employ people who possess the right skills for the job and the positive attitude and work ethic RCallServices stands for. For our clients, this means consistency and the of obvious benefit of smart, contented and savvy staff who enjoy what they do, looking after their customers.

12. Systematic recruitment
Project Management
Teamwork
Communication 
Systematic recruitment 
Training 
Motivation 

13. Contact
Contact Information:
Manish Chawla
Ankish Sachdeva
Address :
Plot No. 5, 2nd Floor
Industrial Area Tilak Nagar New Delhi