1. Porting Process : Austria
Brief description or expansion of title
Presenter’s name
28 November 2018
Presentation title

2. Necessary Information Required
The following details need to be on the porting form to request porting by the old carrier:
Contract owner (at the old carrier)
Name of the losing Operator/EKP (e.g. A1Telekom, UPC, Tele2 etc.)
Name and Address of Number Owner
Phone number (only single number)
Sign date and place
Signature and company stamp
28 November 2018
Presentation title

3. Porting Windows
Porting windows during working hours (application deadline: 10 working days):
Monday – Thursday 07: :00 (always in 2 hour windows, e.g. 7-9)
Friday 07:00 – 15:00 (last window 13:00-15:00)
Please be aware that in Austria we need one Order Form per Single Number!
28 November 2018
Presentation title

4. Reasons for Refusal of Porting Request
Wrong number
Number does not exist (wrong carrier)
Number already ported/cancelled
Missing numbers (customer contract includes more then the given numbers)
Wrong contract owner / customer
Missing customer signature
Missing company stamp
Request is not readable.
28 November 2018
Presentation title

5. Port In Scenario 1 (Confirmation)
Order raised
Porting form should be double-checked
Order Status: portable
Request by WBCI/FAX to the losing Operator
Awaiting response from losing Operator
Confirmation from old Operator
Appointment confirmation will be sent to the customer / CPD and set in ordering systems
Port in on confirmed date
28 November November 2018
Presentation title

6. Port In Scenario 2 (Rejection)
Same as Scenario 1 on previous slide until ‘request to the losing carrier’
Rejection from old Operator
Reasons for refusal are investigated
New porting form with corrected dates needed
New request sent to the old Operator
Awaiting response from the old Operator
Same as in Scenario 1 from ‘confirmation’ onward
28 November 2018
Presentation title

7. Technical View of Porting
The technical work during the porting is not done by the Porting Team, but by the Local Voice Team.
Local Voice Team calls the losing carrier after porting is started. If the number has been ported before to another provider, we also need to contact these providers by phone.
The progress is tracked by the Local Voice Team and numbers get documented in WEBNMTS.
During the porting window, number(s) are tested. If a number is not ported correctly, we first call the losing carrier again. If the releasing carrier does not finish the number routing within the agreed porting window, the local voice team will open a trouble-ticket.
28 November 2018
Presentation title