1. RightNow Customer Community Update June 19, 2007

2. Community Stats 585 customer Community members
Average of 25,000 page views/month
Approx. 1,100 forum posts

3. Updates Community Login Site Redesign
Single login to access resources – SSO with rightnow.custhelp.com
Site Redesign
Online Description of Solution Services Offerings & Webforms
Online Learning Center
RN 8 Resources
Developer Community
Summit 2007 Resources
Access from RN 8 Solution

4. Community Access within RightNow 8

5. Community Overview http://community.rightnow.com

6. Future Enhancements Community Search
Feedback:
Community site, Custhelp, & Forum?
Display search results?
Search options?
Login Help / Who is My Contact Admin?
My RightNow Personalization
Feedback: What kind of info do you want upfront?
Partner Community
Feedback: Would you be interested in knowing who RightNow’s partners are & what they offer?
Ask the Expert/Geek of the Week
Feedback: Who would be a valuable expert?

7. Questions/Comments
Please visit the RightNow Customer Community,
We welcome your feedback and suggestions!
Erica Leep
Customer Marketing Project Manager
Keir Barbe
Customer Community Manager