1. Consumer Assistance Options Available for Getting People Enrolled into Exchange Coverage
Navigator Program
In-person Assister Program (optional)
Website management
Education and outreach
Call center operations
Written correspondence with consumers to support eligibility and enrollment
State-based Exchange:
States assumes all functions
Federally – Facilitated Exchange: HHS assumes all functions
State Functions
Outreach & Education
In-person Assister Program
HHS Functions
Website
Call center
Written correspondence
Navigator Program
Federally – Facilitated Exchange: HHS assumes all functions