1. Promoting prosperity for all
Digital government –
Promoting prosperity for all
Workshop 11A81
Andrea Halmos
European Commission
DG CONNECT H4, eGovernment & Trust Unit
11 October 2017, Brussels
European Week of Regions and Cities 2017, Brussels

2. Outline Digital government
Implementing eGovernment at local and regional level
Digital government for prosperity

3. Digital transformation of government
From silos to joined-up and open government
(shared infrastructure, re-using data to reduce obligations,
open data and services)
From customer services to customised services
From eGovernment to (digital) government strategies

4. eGovernment Action Plan 2016-2020*
*COM(2016) 179 final + DSM Midterm Review

5. Tallinn Declaration on eGovernment
at the ministerial meeting during Estonian Presidency of the Council of the EU on 6 October 2017
We will…
ensure that European citizens and businesses may interact digitally with public administration
we will work to implement the once-only principle for key public services
increase the availability and quality of open government data and enabling more the automatic access to databases
make more use of open source solutions and open standards when (re)building ICT systems and solutions
devote resources for more and faster experimentation with emerging ICT within the public administration
work to modernise the design of public services, procurement and contracting arrangements, to make them compatible with modern and agile ways of developing and deploying digital technology

6. Tallinn Declaration on eGovernment
Annex: User-centricity principles for design and delivery of digital public services
…We commit that the design and delivery of our services will be guided by the following principles of user-centricity…
Digital Interaction
Accessibility, security, availability and usability
Reduction of the administrative burden
Digital delivery of public services
Citizen engagement
Incentives for digital service use
Protection of personal data and privacy
Redress and complaint mechanisms

7. eGovernment at
regional and local level

8. eGovernment at
regional and local level

9. regional and local level
eGovernment at
regional and local level

10. Digital Transition Partnership Digital Transition Partnership
Digital Transition Partnership
The objective is to provide better public services to citizens and create business opportunities
Better Legislation - Better Funding - Better Knowledge

11. Digital Transition
Partnership

12. Future Gov Artificial Intelligence Tools for Data Driven policies
Digital Transition
Partnership
Artificial Intelligence
Tools for Data Driven policies
Citizen eXperience
Funds for Digital Transition
Future Gov

13. Let us know your needs or ideas here:

14. Digital government for prosperity
The public sector represents a significant part of the economy (GDP, employer)
Better quality of services and greater user experience
Improving the framework conditions for businesses
Public administrations have a great buying power and can pull innovation to market
Opening-up public sector information to foster data-driven businesses
Cross-border public services are needed for the Digital Single Market, helping European companies
Big data to improve predictive capacity, effectiveness, efficiency and quality of decisions in the public sector
Transparency and openness can contribute to legitimacy and trust
Using technology to improve government accountability, social inclusiveness and partnerships

15. https://ec.europa.eu/info/digital-transformation-public-administrations-event-3_en

16. Digital Government for growth at local and regional level
Improving business environment
Reducing administrative burden
Better data exchange across administrations
Fostering data-driven businesses
Opening up government data
Facilitating its re-use
Innovation in government
Gov.tech sector supplying government
Innovative procurement
Systemic change

17. Word Cloud

18. Follow us on @EU_eGov EU_Public Services
Thank you!
eGovernment Action Plan
Stakeholder engagement platform
Follow us on @EU_eGov EU_Public Services