2. Problem solving
Plan - do act - check

3. Get The Facts Review the record Find out what rules & customs apply
Talk with individuals concerned
Get opinions & feelings

4. Weigh & Decide Check practices & policies
Consider the effect on the individual, the group, & your objective
Fit the facts together
Consider their bearing on each other
What possible actions are there?

5. Take Action Are you going to take the action yourself?
Do you need help in taking your action?
Should you inform anyone else of your action?
Watch the timing of your action

6. Check Results Watch for changes in attitudes & relationships
How often will you need to follow up?
How soon will you follow up?