1. CLAS Advising
SSC Campus

2. Success Markers Identified
Work on Degree Maps
Success markers identified for all CLAS degrees
Cecilio Alvarez – led coordination
Ken English - Biology
CLAS Advisors - department liaisonships

4. Campaigns 120+ Credit Campaign (Nov to Dec 2017)
361 students identified *
Academic Success Packet Campaign
Tim Bond, Coral Scherma
* Limitations: clean, accurate data. Communication to students as to what SSC is.

5. Campaigns - Future Probation/restricted probation
Academic Success Packet (ASP)
Early advising to promote registration for summer fall
“Murky Middle” students ( CUM GPA students – last semester was a bomb)
First-term students (freshmen & transfer)
Two withdrawals in a semester or total withdrawal
Late start students - registered late and still have S11 holds
Milestone / degree progress checks (60 credits, 90 credits, etc.)
Target students who have not been in for appointment

7. Post-Advising Survey
“Daily Academic Advisor Reports” in SSC pulled daily
Filter out “cancelled” and “0 min” appointments
Send standardized to all attended appointments
104 submissions since 4/1/18
93.2% rated experience “Useful” or “Very Useful”
96.1% would recommend other students to meet with their advisor
* Limitations: clearly determining “no shows”, response rate

8. Hello:
You are receiving this because you recently visited the CLAS Advising office for an academic advising appointment. So that we can offer you the best service possible, please take a moment to give us feedback about your recent academic advising appointment.
Please CLICK HERE to access the CLAS Advising experience survey. The survey should take less than 5 minutes to complete. Thanks in advance for sharing your feedback!
College of Liberal Arts and Sciences – Undergraduate Academic Advising Office
CLAS Academic Advising Office
North Classroom 1030
(PHONE)
(FAX)

9. Appointments & Drop-Ins
Switched exclusively to SSC in October 2017
In-person and phone appointments and drop-ins
Auto- / text appointment reminders
Have access to pull data – no analysis completed to date
* Opportunities: prospective students, non-active readmits, ASPR students. Phone appointment drop down option? Student self-service.

10. Self-Service Kiosk Pilot in SCB 3rd floor – Coral Scherma
Est. Launch 8/1/18
Health Career Advising – Ken English
Est. Launch TBD
* Limitations: prospective students, non-active readmits, ASPR students

11. Future Opportunities Watch Lists TAGS of students Additional campaigns
Prospective student profiles in SSC?
Student self-servicing / marketing to students
Categories for note and report reasons