1. NISCC Conference March 2016
A Review of the Support Worker Role
Deborah Stevenson & Sharon Butler
  NISCC Conference March 2016

2. A central role in providing care and support within Independent Living
Support Worker Role
A central role in providing care and support within Independent Living
Compassion
Caring About & For
Competence

3. Compassion & Empathy
Video Clip

4. The Cedar Way

5. Second Curve

6. SW Role Feedback Front line staff – hard working
Emotional Labour – the challenge
Resilience – ‘bouncebackability’
Technical skill - teachable
Competency – acquired / observed
Attitude & Behaviours – learned/re-learned k 

7. De-skilling / Up-skilling
Leadership / role modelling
Person-centred approach
Trust
Teamwork
Learning environment
Succession planning

8. Cedar – Values & Mission Caring About & For Compassion Competency
4C Programme
Cedar – Values & Mission
Caring About & For
Compassion
Competency

9. Taking care of people is not the same as caring about people
Caring About & For
Taking care of people is not the same as caring about people

10. Competency Compassion Kindness
versus
Kindness

11. Thank you