1. Enhanced Messaging Training Enhanced Messaging Reference Guide

2. Set-up Mailbox: 1. Using 50 / 7662 / enter last 4 digits of your ext.s to access your voicemail box, log-in (using the last four digits of your phone number as the initial password). 2. After logging-in, a tutorial will guide you in establishing your - (private) password, - name identification, and - greeting (either personal or system greeting). *see also http://www.frontieronline.com/Documents/Guides/FTR16book.pdf (Under User Guide) or call 1-800-921-8101 for assistance Enhanced Messaging Reference Guide Page 5 in user guide

3. Using your New Mailbox Telephone Access: Dial your access number*, enter your password (if dialing from your home/office phone) Main Menu: Press 1Listen to your messages Press 2Record (and Send) Message to another Frontier voicemail subscriber Press 3Manage your Greetings Press 4Manage your Personal Options Press 5Reminders Press 6Manage Erased Messages Press 7Log-In as another Subscriber Press 0Help Enhanced Messaging Reference Guide (Page 6 in user guide)

4. Enhanced Messaging Reference Guide While Listening to your Messages: Press 1 to Play message from the beginning Press 2 to Save the message and go to the next Press 3 to Erase the message Press 4 to Reply to the message Press 5 to Send a copy (forward) of the message to another subscriber Press 1_1 to Return to the previous message Press # to KEEP the message as new and go to the next message Press * to go to the MAIN menu (Page 7 in user guide)

5. Enhanced Messaging Reference Guide Internet Access: Please set-up your mailbox via telephone access before accessing from the Internet. From a computer connected to the Internet, go to https://webmail.frontiermessaging.com; enter your 10- digit mailbox number and password (PIN). Your PIN is the same as you use when you access Enhanced Messaging using your telephone. Point your cursor on a message, double click to open, and listen to the message on your computer. See www.frontieronline.com/enhancedmessaging and check out our FAQ library. (Page 15 in user guide)

13. You may change your pin#, greeting, notification and display settings. Display SettingsChange PIN Greetings/Voicemail SettingsNotification Settings

15. You may change your pin#, greeting, notification and display settings. Display SettingsChange PIN Greetings/Voicemail SettingsNotification Settings

17. You may change your pin#, greeting, notification and display settings. Display SettingsChange PIN Greetings/Voicemail SettingsNotification Settings

19. You may change your pin#, greeting, notification and display settings. Display SettingsChange PIN Greetings/Voicemail SettingsNotification Settings

22. You can also get email notifications by changing your setting online navajonation@citlink.net

23. (Page 4 in user guide)

24. Conversion to Enhanced Messaging November 18 in the evening. ~ Wednesday November 19, 2008 Enhanced Messaging Begins. Enhanced Messaging Reference Guide