1. AGA Distribution Best Practices Program Key Performance Metrics
CenterPoint Energy
Judy Smith
Process Management Manager

2. CenterPoint Energy Gas Distribution
Statistics
Number of Gas Customers = 3,282,487
Miles of Main = 71,442
Number of Gas Employees = 3,000

3. CNP’s Approach to KPI’s
Balanced Scorecard Approach
Monthly report
Snapshot of current month plus a YTD
Reviewed at the executive level
Provides a region by region comparison
Also provides a current plan to forecast to previous year comparison on YTD numbers
Regulatory Data Sharing
Audits
Inspections
Data sharing with the general public
Provides quick data for our Corporate Communications group to provide to media inquiries

4. CenterPoint Energy GIS SAP Mobile Data Optimain
Data Storage and Record Retention
Key
Performance
Indicators
GIS
SAP
Mobile
Data
Optimain

5. CenterPoint Energy
Three basic types of reporting for key performance metrics
Regional
Aggregate
Reporting
Operational
Analytical

6. Regional Aggregate Reporting
CNP Core Operating Income
Gas Operations Operating Income
Financials
O&M Expense
O&M Cost per Customer
O&M Cost per Miles of Main
Capital Expense
Operational Performance
Safety RIR
Safety LTIR
Safety PVCR
Damage Collection Rates
Damages per 1000 Locates
Operational Metrics
Customer Phone Response
AMR/Meter Reading
Customer Service
Number of Employees
Customer/Employee
Employee Volunteer Hours
People/Workforce

7. Operational Reporting
Safety
Financials
Staffing
Measurement
Leak
Survey
Cathodic
Protection
Emergency
Response
Dispatch
Times
Bad Debt

8. Analytical Reporting Dashboard Monthly Regional
Service Technician Efficiency
Service Technician Productive/Non-Productive Time
Service Technician Reasonable/Actual Time
First On Site/Last Completion
Service Activity Reports
Installs
Retirements
Footage Installs & Retirements
Leaks by Grade
Construction Activity Reports
60 Day Outstanding Capital Orders
Automated Meter Reading Reports
Third Party Damage Reports CP
Odor Injection/Concentration
Farm Tap/System Odorizer
Maintenance Plan/Measurement Point Reports

9. CNP KPI to Benchmarking Metrics
How we rank in the industry
How we compare to peer companies (similar customer counts)
Overall
By region
Best practices
Roundtables
Identify areas of opportunity
Strategic initiatives
Efficiencies
Hot topics
Industry experts
Provides an opportunity to build and maintain relationships within the industry

10. Thank You! Questions?