1. The New Washington Flyer Taxi
Update
The New Washington Flyer Taxi
Washington Dulles International Airport

2. Washington Dulles International Airport
Contract Structure
Independent management contract for curb dispatch operation
Multiple companies to manage taxicab fleet
Authority owned AVI dispatch system
Change to access fees rather than % of Gross
Eliminate short trip policy
Launch extensive marketing campaign

3. Objectives Level of service - minimal wait times for customers
Washington Dulles International Airport
Objectives
Level of service - minimal wait times for customers
Service standards – customer service, vehicle standards
Provide drivers with the ability to make a reasonable return on investment
Driver perception and satisfaction with the operation

4. Objectives Continued Compatible with existing operational facilities
Washington Dulles International Airport
Objectives Continued
Compatible with existing operational facilities
Minimize impact on Authority staff and financial resources
Provide flexibility to Authority management
Minimize time required to implement option