1. 2007 JPCC Online Survey
40 responses with multiple responses to questions
How did you hear about the JPCC?
19 JPCC
14 Utility
7 Vendor

2. Question 1 How did you hear about the JPCC? 19 from JPCC email
14 from a utility
7 vendor

3. Question 2 How many years have you been attending? Avg. 4 years
50% new attendees
50% were from a utility that had participated in past
50% from new utility

4. Question 3 What keeps you coming back to the conference?
Interaction, feedback and vendors
Info and networking (5)
Networking with utilities
Vendor contacts & utility specific topics
Lots of good information (5)
To keep abreast of new technology and to find out what may improve our processes
Building relationships w/utilities
I learned so much and met many valuable contacts
Payment types and new processes, networking
New products and services, feedback and multitude of info available and shared
Small personalized and utilities only networking
Topics discussed, participation by other utilities
Issues related to processing and how they affect other utilities
People and subjects
It’s great!

5. What month would you like to see the JPCC?
FEB - 1
MAR – 1
APR - 1
AUG – 1
SEP - 3
OCT - 36
No preference – 3
Not during hurricane season – 1

6. What day(s) would you prefer the conference be held on?
M – W (1)
T – Th (19)
W – F (17)
Any time (6)

7. In what city and state would you like to see the conference held?
So. Florida (1)
Florida (1)
Midwest (2)
Central (2)
East Coast
New England
No preference (9)
Various locations as you do now (3)
Atlanta (1)
Boston (2)
Charleston (2)
Chicago (1)
Denver (2)
Columbia, SC
Hawaii (1)
Houston (1)
L.A. (2)
Las Vegas (5)
New Orleans (1)
Orlando (2)
Nashville (3)
Philadelphia
San Diego (3)
Washington (2)
Warmer climates

8. What topics would you like to see?
BOC, ARC, Check21
Check Imaging,
Payment remittance
Walk-in bill payments
Electronic payments
New technology being used in industry
More speakers, topics on NACHA/EFT/ACH rules
Legislation updates

9. Topics Continued Emerging payment channels EDI payments
Payment processing efficiencies and how to structure no fee to customer programs
Home banking, online payments, streamlining payment research
ADA, SLA, reconciling vendor invoices
Happy with agenda as is
Web pay, convenience fees

10. Topics continued More credit card processing
Processing equipment and software
What’s new
ARC & Check21
Trends in payment processing
Electronic bill
Any new payment options
Hot topics, mobile payments, electronic payments
EFT payments auto posting to utility customer system
Credit card payment issues

11. Topics continued PC banking Good as is Latest payment trends
SAL for utility and supplier
ACH payments – we need the remit information electronically not just the deposit
Electronic, wire transfers, ARC, BOC, in-person, TEL, WEB, mobile, ACH rules/regs/changes, UCC Uniform Commercial Code
New payment laws or rules
Problems/issues other utilities are having and how to best handle the latest and greatest in payment options
New payment options

12. What other conferences do you attend?
AFP
AGA/EEI (2)
CEBP (2)
Chartwell
Chase Bill Pay Forum
CIS (3)
Postal conference
Meter Reading
NACHA (7)
Postal Conference
SSI
TAWPI (2)

13. Comments
I LOVE JPCC. If I had to choose between the big NACHA conference and JPCC I”d take JPCC. I get so much more from it, let alone the GREAT people I have met.
Prefer sessions to be utility-driven, not vendor programs, in order to maximize the learning and participation by utility

14. Comments
With more and more customers sending their payments electronically we noticed a definite increase in the volume of “checks only” payments recvd w/o bill stubs. We need to find ways to eliminate these paper items. Also a growing concern in converting customers mailed in paper cks to ABC or Check21 image files
Will need to attend before I can give constructive feedback

15. Comments continued Very informative conference
Topics are always interesting and the interaction with others n my field is great!
Looking forward to attending this conference (2)
Let vendors have a round table discussion
Looking forward to this year
JPCC is the best conf I attend and I hope to keep attending

16. Name Change Survey Results
44 votes
34 Utility Payment Conference
10 Payment Conference

17. Share the news! Others in your company Peers in area Customers
Trade shows
Classes

18. Keep Informed! www.paymentconference.com
What’s new – updates will occur continually
RFP opportunity for all utilities
Questions for utilities and/or vendors
Survey opportunities – registered vendors
2008 Conference presentation requests will go out in November – utilities and vendors

19. 2007 JPCC Last Minute Information
CD’s will be mailed to each utility representative and the vendor contact
Utility and Vendor contact lists will be ed following the conference
Recycle your name tags
Fill out your survey!