1. Listening: Accurate Receiving

2. The Communication Process: Basic
Message
Encoding
Decoding
Receiver
Sender
Encoding
Decoding
Feedback
Interference
External
Internal

3. How does it differ from hearing?
What is listening? Accurate Receiving
How does it differ from hearing?
Hearing only refers to the physical ability of your ears to pick up sound waves.

4. Listening is a four-step process:
Response
Sensing what was said (do I hear it?)
Interpreting what was meant (do I understand it?)
Examining the statement (how does it relate to me?)
Responding to it appropriately (what do I do now?)

5. To analyze (for example, in a class setting)
What are the purposes of
interpersonal listening?
To understand (can you explain that?)
To provide support (I think it’s a great idea… keep it up)
To analyze (for example, in a class setting)

6. What are some barriers to listening?
External distractions
Internal distractions
Your desire
to talk

7. Conflicting demands (happen more and more often)
Personal biases
(tend to make a person more closeminded toward certain subjects or people)
Conflicting demands (happen more and more often)

8. Know your effect on the sender
Active Listening:
Stay tuned in
Read nonverbals
Get prepared
Avoid distractions
Apply ideas to yourself
Check out what you heard (paraphrasing)
Know your effect on the sender