1. Metro Transit INTELLIGENT TRANSPORTATION SYSTEMS (ITS)

2. CUSTOMER BENEFITS

3. Automated Trip Planning
Customers may get personalized trip itineraries on the Internet at
Metro information is available 24/7

4. Automated Trip Planner http://www.mymetrobus.com/

6. Itinerary Choices

7. Itinerary Results

10. Real Time Schedule Information for Passengers
Possibly added to Internet Trip Planner
Possibility of additional digital information signs at major bus stops.
Possible access via Cell Phone or PDA
Possibility of Automated Telephone Response Technology

11. Customer Travels to Recommended Bus Stop Location

12. External Route Announcements
Provide passengers with visual impairments
the same information other customers have

13. Customer Boards Bus and Pays Fare
Fare box equipment accepts:
Cash fares
Transfers – magnetically encoded with expiration time
Passes – magnetically encoded with valid dates
10-Ride Cards – automatically deducts rides
One-Day Pass product – may be purchased from Operator
2-4-$6 Pass product – may be purchased from Operator on Saturdays, Sundays & Holidays
Fare box equipment records:
Fare media by type (i.e., 31-Day, UW Employee, etc.)
Fare media by expiration date
Fare media by time of day and location.

14. Internal Stop Announcements
Both audio and visual internal stop announcements
1,090 bus stops have been programmed for internal announcements, representing approximately 50% of all Metro bus stops
These announcements keep Metro in compliance with ADA and Transit & Parking Commission policy
Time and Date display added in Fall of 2006

15. Digital Display Signs

16. TRANSIT OPERATOR BENEFITS

17. Transit Operator Benefits
Single Point of login to Radio, Fare Box and Destination Sign.
New Fare Box Equipment helps with fare and transfer validation
Mobile Data Terminal provides operator schedule information as well as voice radio control and passenger messaging

18. Mobile Data Terminal (MDT)

19. Mobile Data Terminal (MDT) Fixed-Route & Paratransit
Allows driver to send emergency signal to Dispatch
Enables Driver and Dispatcher to have voice contact in emergency situations
If warranted, Dispatcher can contact 9-1-1
9-1-1 can then communicate directly with Metro Driver

20. Mobile Data Terminal (MDT) Fixed-Route & Paratransit
Enables driver to make automated transfer requests
Allows driver to receive text messages from Dispatch and then reply back to Dispatch
Plays prerecorded informational messages

21. OPERATIONS SUPERVISOR BENEFITS

22. Mobile Data Terminal (MDT) Road Supervisor Functions
Controls the two-way radio
Displays Metro Transit time & date
Displays driver fixed-route and paratransit schedule information
Allows Supervisor to send and receive messages to/from Drivers & Dispatch

23. Mobile Data Terminal (MDT) Road Supervisor Functions

24. Operations Dispatch Terminal Dispatch Supervisor Functions
Controls the two-way radio
Displays Metro Transit time & date
Displays driver fixed-route and paratransit schedule information
Allows Dispatcher to send and receive messages to/from Drivers & Road Supervisors

25. Operations Dispatch Terminals Dispatch Supervisor Functions
Fixed-Route
Paratransit

26. Automatic Vehicle Location (AVL)
800 MHz Trunked Voice Radio System
- Metro purchased new radio tower equipment that
is being utilized by Metro, MPD, MFD & other city agencies
Vehicle Area Network
- Every bus is equipped with a computer, MDT, Global Positioning
Satellite (GPS) antenna/receiver and voice & data radio
- Metro facility has wireless Local Area Network (LAN) to
constantly update buses with current route & announcement data
2,034 Bus Stops Surveyed
- Each bus stop had to be located by latitude & longitude
- Precise distance between each bus stop had to be recorded

32. MAINTENANCE SUPERVISOR BENEFITS

33. ELECTRONIC TRANSMISSION OF ENGINE PROBLEMS
Maintenance Supervisors May Monitor
Hot engines
Low oil
Transmission malfunctions

34. Maintenance Supervisors may
AVL Map Application
Maintenance Supervisors may
use application to:
locate disabled buses
communicate with Transit Operators

35. METRO’S SERVICE DEVELOPMENT STAFF TEAM BENEFITS for Route & Schedule Recommendations

36. Automatic Passenger Counters (APC’s)
Infra-red Beams Provide Accurate
Boarding & Alighting Passenger Counts
Beams are located in stairwell at front & rear doors
40 fixed-route buses equipped with APC’s are rotated throughout the route system every four days
Information may be tracked to the bus stop location level for route & schedule planning purposes
Provides federally mandated ridership data

37. Used to evaluate the on-time performance of revenue service
AVL Playback Feature
Used to evaluate the on-time performance of revenue service
Provides Transit Scheduler with more accurate information to determine travel time between scheduled time points
Playback Module is Extremely use for Passenger Complaint Resolution, especially schedule adherence issues.

38. Used to evaluate passenger boardings
Fare Box Planning Data
Used to evaluate passenger boardings
by fare media type
Provides Service Development Team with information to determine passenger boardings by route and time of day
Provides more accurate means of reporting monthly ridership data

39. TRANSIT PARTNER BENEFITS

40. Fare Box Data Used to report unlimited-ride pass customer boardings
for contracting partners
Provides accurate pass usage data for program evaluation and billing purposes

41. POLICY MAKER BENEFITS

42. Improved Data for Decision Makers
Metro staff is able to provide policy makers with more accurate data for purposes
of considering:
Fare changes
Route and schedule changes
Transit unlimited-ride pass agreements