1. C80 – Interaction Center Service Order Management
Process Diagram
EHP3 for SAP CRM 7.0

2. C80 – Interaction Center Service Order Management
SAP Customer Relationship Management
C80 – Interaction Center Service Order Management
BP IC Agent Service
Customer
C53 IC Service Request Mgt with KA A
Open Service Request B
Create Service Order C
Icon Legend
Appointment Scheduling
Schedule appointment with Customer
Icon
UI/Transaction
Path
CRM WebClient UI menu
Inbox → BP Service Request
Create Follow-up → BP Service Order
BP Service Order → Service Order Item
Interaction Record → Status Completed
End D
Complete Interaction Record A B E
End Interaction C D
C68 or C69 Service Order Management E

3. Integration with Other SAP Best Practices Processes and Scope Items
The process diagram might contain links to preceding, succeeding, or other related SAP Best Practices processes or scope items.
Note that these scope items may or may not be part of the solution package.
Refer to the Prerequisites Matrix for the definition which scope items are part of the solution package.