1. Near Miss and Incident Reporting
Road Transport Forum
2014
Shell Canada
Tim Moffit
Sr. HSE Specialist – Canada Logistics

2. Why are we asking you to report near misses?
Near Miss Reporting
Why are we asking you to report near misses?
You’re probably concerned with penalties…
Where do these numbers go?
Somewhere in Shell Global…

3. Here’s what it’s really all about:
Near Miss Reporting
Here’s what it’s really all about:
Shell senior management needs to know your company is safe
We’re looking to see your safety culture
We need to know you’re identifying hazards
We want to know everyone is thinking safety, and doing something to make sure no one gets hurt
Eventually – trending, identifying repeat issues
What it’s not about:
Meeting minimum numbers, penalties, trying to cut your business

4. We need to know you’re safe – that you’re looking out for each other
Near Miss Reporting
But what does that really mean?
How can we know you’re safe without having someone there every day watching?
Reporting of interventions or “stop work” events
Reporting of near misses
Reporting of unsafe acts or conditions
We need to know you’re safe – that you’re looking out for each other

5. Near Miss Reporting What is a near miss?
Any time an incident happens, but there are no consequences
You slip on the steps, but catch yourself with the handrail
Someone cuts you off, but the collision is avoided
Improper lifting technique used
You see someone walk behind a truck backing up, but they run out of the way and there is no contact

6. What is an intervention or “stop work”?
Near Miss Reporting
What is an intervention or “stop work”?
Any time you stop someone doing something unsafe, and get them doing it safely
Stopping someone as they climb into the cab when they are not holding a handrail, and asking them to have 3 point contact
Stopping a truck from backing up when you see they could hit something
A “stop work” would be a situation where you totally stop the work going on because it’s unsafe, until the situation is made safe
You smell an abnormally strong odour of natural gas at the location where you are about to deliver fuel

7. What is Unsafe Act or Condition?
Near Miss Reporting
What is Unsafe Act or Condition?
Unsafe Act – you see it but it’s too late or not possible to intervene, no near miss occurred
J-walking with no traffic around
Not wearing required steel toe boots in the yard when required, even though there is no work going on or traffic in the yard
A Potential dropped object is found on top of a Container that is being secured for travel
Unsafe Condition
Slippery walkway
Truck driving with a headlight burnt out
Load not secured properly – identified before departure / driving

8. Near Miss Reporting Discussion: What hazards are you not seeing?
What hazards are you used to and don’t notice any more?
Vehicle Maintenance?
Seatbelt usage?
Fatigued driving?
Worn straps?

9. What hazards are you used to and don’t notice any more?
Near Miss Reporting
What hazards are you used to and don’t notice any more?
Just because you’re used to it – it doesn’t make it okay!
Intervene – it’s better than watching the person get hurt and knowing you could have made a difference
Correct the situation if you can – and then report it
If someone told you in the past or at another location that it can’t be fixed – report it again

10. Near Miss/UAC Survey Results
Reasons for not reporting NM/UAC
Fear of Consequences
Lack of Knowledge/Understanding of Process
Too Much Work/Waste of Time (never see follow-through)

11. Proposed reporting process – Peer to peer
NM/UAC Observed
POCKET CARD w/Std Questions
Reported By?
Who (no names)?
What?
When?
Where?
Why?
Intervention/Corrective Action?
Contact Local Phone# XX
Communicated to Local Focal Point
(Log. Co-ord?)
Information passed to Logistics/RT for follow up with Stakeholders
(Site visits/TB Talks/RT Forums)
Completed Report sent to Central Focal Point
(Christina?)
Data entered into FIM/Local Database where it can be accessed for Trend Analysis and Reporting

12. We want to send everyone home in the same condition they came to work
Shell’s Goal
We want to send everyone home in the
same condition they came to work