1. In housing Management Concepts
Week 10 – IT Provisioning
In housing Management Concepts

2. Critical Success Factors (CSF)
Are strategies and frameworks put in place to ensure the success of an organisation in terms of its strategic, management and operational success.
From Week 7

3. Critical Success Factors (CSF)
Are strategies and frameworks put in place to ensure the success of an organisation in terms of its strategic, management and operational success.
From Week 7

4. Critical Success Factors (CSF)
Are strategies and frameworks put in place to ensure the success of an organisation in terms of its strategic, management and operational success.
From Week 7

5. Case Analysis’s CSF
Continuous committed Senior Mgt Support – paragraph 2, 3, 5
Collaboration between vendor and Sterngold’s IT staff – paragraph 4 and 5
Choice of Vendor, whose culture and project standards are complimentary to those of Sterngold – paragraph 2, 3 and 4
Cooperative and supporting Staff from all levels of managers and staff – paragraph 5
Diverse Knowledge & Expertise Sharing & Leverage across project, functional and line managers, customers & vendors – paragraph 5
Customers involved in requirements planning – paragraph 5
Business & ICT alignment via changing policies – paragraph 6
Reducing data sharing and reporting preparation procedural steps / increasing work efficiency & productivity – paragraph 2 and 6
Clarity of change outcomes and achievement / success measures – paragraph 7

6. Lecture’s Key Concepts

7. Service Provisioning Original concept: Telephone Service
A Telephone Service is the design or modification of a telephone service configuration to meet a customer's requirements
Source:

8. An IT oriented Service Management model
ITIL borrowed that concept & change it to
Source:

9. IT Provisioning as a 5 phased process model
Turban et al (2008) apply concept to propose

10. Key Insourcing Issues Can become a cost driver
Challenging scope creep management
Problems in retaining knowledge & skills
Lacking documentation & quality issues
Poor budget estimates

11. Service Level Agreement
IT Services
ITIL V3 Definition (
A Service provided to one or more Customers, by an IT Service Provider.
An IT Service is based on the use of Information Technology and supports the Customer's Business Process.
An IT Service is made up from a combination of people, Processes and technology and should be defined in a Service Level Agreement.
People Capabilities
Service Level Agreement
Specially focusing at IT apps development
Processes
Technology

12. IT Services Acquisition Methods
Buy Packages
Build / Develop Application Systems
Rent IT Services (discrete components of application systems)
Mix of the above

13. IT Applications Development : SDLC
SDLC describes the development processes of IT applications and how they can be carried out to meet budgets, time and other constraints. For example:

14. IT Applications Development : Types of SDLC
Time Demanding
Fast Tracking
+ Prototyping

15. Renting IT Services: Software As a Service (SaS)
Treat IT Services as Commodities (Products)

16. Renting models: Per Seat Licensing models
A software license based on the number of individual users who have access to the software.
Example: Microsoft Office’s 3 per seat licensing models
Buy MS Office using Product Key Card – per user
Buy MS Office via a Full Packaged Product – per user
Product key card installation – per user
Fee/year subscription
Buy MS Office using Volume Licensing
Open value – pay full price in 3 annual instalments
Open business – pay instalments spread over life of software
Open value subscription – subscription fee per user or group of users per year
Source:

17. Tutorial Exercises
Is renting IT applications the way to go as the future of every business in today’s Internet world?
Understand the enablers & disablers
What is the difference between prototyping software vs prototyping a car manufacturing product?
Service vs product prototyping
Review the Criminal Info system development project’s complexity & risk (uncertainty)