1. Lifeline WA Employee and Volunteer Survey Results 2018
Crisis Support Services – Crisis Supporter
Prepared by Ryan Casley
18 September 2018

2. The Survey Survey conducted between 18 July and 9 August 2018
This document details the 81 responses from Crisis Supporters.
That represents 53% response rate from Crisis Supporters.

3. Executive Summary Stand out results for this group:
100% positive culture (Q10)
100% positive ‘We have a clear idea of what we are expected to achieve together’
All areas scored >80%, except for pay and regular team meetings

4. Key findings Overall very positive scores across all areas.
Response rate low (53%), but this has stabilised after high response rate in the first year.
Crisis Supporters are connected with the work they do. (Q
Pay question is not relevant to volunteers (Only 10 Crisis Supporters responded to this question)
Half of respondents report not understanding what other departments do
Personal career objectives may not align with volunteer work
The survey assumes that weekly team meetings are a measure of engagement; alternative modes for achieving this should be articulated in this question.
Volunteers appear to indicate that Lifeline is not suitable for all volunteers

5. All survey dimensions

6. Most favourable

7. Least favorable

8. 10 - Culture

9. 20 – Role and Empowerment

10. 30 – Learning and Career Development

11. 40 – Line Management

12. 50 – Fairness and Respect

13. 60 – Stress and Work-Life Balance

14. 70 – Teamwork and Cooperation

15. 80 – Pay and Benefits

16. 90 – Communication

17. 100 – Leadership and Direction

18. 110 – Engagement

19. 120 – Team Meetings