1. Request for Proposal and Selection Procedures
Request for proposal (RFP) or request for quotation (RFQ)
Selection criteria and its weight

2. Request for Proposal Title Table of contents
Description of organization
Problem definition
Operation requirements
Format of response
Evaluation criteria
Decision schedule
References

3. Description of Organization
Organization chart
Organization locations
Overview of system

4. Problem Definition
Error rate
Misrouting
Time consuming
Security

5. Operation Requirements
Reliability
Down time
Misrouting
Lost message
Transmission error
Performance
Throughput
Response time
Error rate

6. Format of Response - I Title Table of contents Overview Software
Hardware
Performance (future growth)
Site requirement
Conversion (installation, testing, & schedule)

7. Format of Response - II Maintenance (support) Costs Warranty Coverage
User Training
References
Other related information

8. Selection criteria Proposed solution Compatibility Security and backup
Price
Technical support
Product maintenance
Repair service
Financial viability