1. Interpersonal Communication
Kamal Nayan Pradhan
Shailaja Upadhyaya
11/29/2018
Interpersonal Communication

2. Forethought
No matter what we do, we do it with people. People create technology. People implement the technology. People make it all happen. People ultimately use whatever it is we create. No matter how small your organization or how technical its process, it takes people to be successful.
Harry E. Chambers
Author, The Bad Attitude Survival Guide
NASC 2017

3. Facts and inferences
Diva, buyer with XYZ company, was scheduled for a10 o’ clock meeting in Singh’s office to discuss the terms of a large order. On the way to that office, the buyer slipped on a freshly waxed floor and as a result received a badly bruised leg. By the time Singh was notified of the accident, Diva was on the way to the hospital for X-ray. Singh called the hospital but no one there seemed to know anything about Diva. It is possible that Singh called the wrong hospital.
NASC 2017

4. Facts and Inferences contd..
1. Mr. Diva is a buyer.
2.Diva was supposed to meet with Singh.
3. Diva was scheduled for a 10 “0”clock meeting.
4.The accident occurred at the XYZ company.
5. Diva was taken to the hospital for X-ray.
6.No-one of the hospital which Singh called knew anything about Diva.
7. Singh had called the wrong hospital.
NASC 2017

5. Confirm your understanding!
Learning Points!
Listening is the key.!
Confirm your understanding!
NASC 2017

6. Importance of communication in organization
To achieve coordinated results.
To make decisions and take actions. Sharing information is basic to making decisions and implementing actions
To achieve better interpersonal relations
To motivate and develop staff.
Interpersonal Communication
11/29/2018

7. Principles of IC Inescapable Irreversible Complex Contextual
Interpersonal Communication
11/29/2018

8. Communication Exercise
Interpersonal Communication
11/29/2018

9. Communication Barriers
Psychological Barriers
Perceptual Blocks
Preconceived Notions
Premature Evaluation
Lack of Attention
Distrust
Individual Barriers
Culture
Gender Differences
Interpersonal Communication
11/29/2018

10. What Barriers Do? Inaction Misinterpretation Bad Work Relationships
 Neil Kokemuller,

11. Exercise
Service with a smile is a concept brought forward by the GoN for improving the quality of service. You have found that it is hard to institutionalize in your particular organization, you are the management seated for discussing the same.
Interpersonal Communication
11/29/2018

12. Improving interpersonal communication
Oral Communicating Behaviour Patterns
Seeking information
Giving information
Testing understanding
Disagreeing
Shutting out
Defending/ Attacking
Blocking of difficulty stating
Bringing in
Interpersonal Communication
11/29/2018

13. Improving………….. Some major listening problems:
Comparing oneself with the communicator
Mind reading of the speaker
Rehearsing what to say
Day dreaming
Filtering the message
Proving oneself right
Interpersonal Communication
11/29/2018

14. Improving…….. listening skills
Paraphrasing: what the speaker has said to confirm understanding
Looking for central ideas in the message
Clarifying and asking questions until the message is clear.
Concentrating on the message, not on the speaker
Being aware of listening blocks and avoiding them.
Interpersonal Communication
11/29/2018