1. The Windsor and Maidenhead Approach
Dignity in Care
The Windsor and Maidenhead Approach
Catherine Mullins
Service Development Officer

2. A Natural Fit…

3. Decided that Applies to all service areas
Applies to all of the Council
Applies to all of our partners
Applies to all scenarios
Corporate
Operational

4. Corporate Strategic priority in the Adult Plan Commissioning Process
Employees Competency Framework
Staff Newsletter
Audit and Action Plan
Use of the Dignity Cards / Posters at Fee Uplift time
Joint Statement with Statutory Partners
Staff Induction

5. Operational Partnership / Boards / Forums
Awareness of Dignity Event for all Service Providers
Care Homes Mealtime Experience Audit
Mystery Shoppers
Outcome Based Service Monitoring with CQC Inspection Reports
Internal Network of Dignity Champions
Dignity Cards and the Complaints Coordinator