1. Quality of Work Productivity and Outcomes
Presented by:Jamal Alruwaili

2. About Dominion Urgent Care Family Care Health Center
Mission
Vision
Serve people achieve healthy lives
Restore maximum health levels
Enable our staff and internes reach excellence in healthcare profession
To be admired for the healthcare we provide by all our visitors
To be known as the best health care providers nationwide
Contribute to the society by research activities at our organization

3. Services offered at Dominion Urgent Care Family Practice
General Health
Prevention & Wellness
Immunizations
Work/School/Travel Exams Health
Immigration Physical Examination
Laser Hair Removal

4. My internship at Dominion urgent Care Family Practice
Duties
Achievements
Provide help in taking case history of incoming patients
Review the progress that patients are making on daily basis
Provide information about the patients to doctors on regular basis
Organize charts to enable patients take medicine on time
Help patients fill out medical center forms
Learned to communicate with patients and medical health professionals
Learned to take initial interviews of the patients
Learned to work as a part of a team as well on my own in a healthcare setup
Learned healthcare profession ethics that must be practices

5. Poor Quality of Work and its effects on productivity and
Productive inefficiency
Cause time, resource and financial loss
Poor customer services
Cause patient’s dissatisfaction
Outdated skills of the medical professionals
Less awareness about current medical research
Late at work employees
Overall Performance effected

6. Analysis of Problems Productive inefficiency Poor Customer Services
Resources are routinely ineffectively used and wasted in the process (McLaughlin,1976)
Poor organization or resource persons
Poor allocation of tasks
Telephone operators not properly trained
In house customer care need improvements
Lack of mechanism for chain of information about patients curies

7. Analysis of Problems cont.
Late at work employees
Outdated skills of the medical professionals
Some staff not aware of current researches and techniques in medical field
May cause “Shame and Blame” in some situations (Madigosky, Headrick , Nelson, Cox and Anderson, 2006)
Dissatisfied patients as a result
Some of the Non medical staff late at work
They might feel misfits at a healthcare organization
Lack if awareness of different medical related procedures

8. Recommendations Medical Practices Management Practices
Hire a medical research consultant
Arrange worships for medical staff twice a month
Provide financial assistance to medical staff (Doctors and Nurses)
This could become a motivational tool for the medical staff to keep updating their medical skills
Hire a management training Consultant
Arrange for workshops of different topics related to management
Cover topics like customers relations, time management and motivational issues.

9. Conclusion
I believe that training the Medical Health Center staff with a two fold strategy will not only improve the standard of the medical services offered at Dominion Urgent Care Family Practice but will also enable the non medical professionals, who are indeed an integral part of an organization, to improve their management skills. These training will result in offering the patients with best ever services in comparison to our competitors. The successful implementation of these recommendation would ultimately mean a successful move towards the mission and vision of Dominion Urgent Care Family Practice.

10. References
Madigosky, W. S., Headrick, L. A., Nelson, K., Cox, K. R., & Anderson, T. (2006). Changing and sustaining medical students' knowledge, skills, and attitudes about patient safety and medical fallibility. Academic Medicine, 81(1),
McLaughlin, C. P. (1976). Productivity and Human Services. Health Care Management Review, 1(4), doi: /