1. Kothrud Police Station, Pune City 1 Communication Skills Kothrud Police Station Kothrud Police Station Pune City 20 th, December, 2010 Session-I

2. Kothrud Police Station, Pune City 2 What is Communication? Communication is a Process Giving, Receiving and Exchanging information Communication also involves: Speaking Listening Writing and Visual People process information…visual..feeling….hearing…taste…smell Why it is needed? Human Existence Transactions may go wrong simply because of poor communication

3. Kothrud Police Station, Pune City 3 Written Communication Advertisement Notes Memo Letter Fax Notice, Forms Report Newspaper

4. Kothrud Police Station, Pune City 4 Spoken Communication Telephone Conservation Interview Talk Unplanned Chat Meeting Group Talk Intended Talk Communication can be done with visual images sign boards, graphs etc.,

5. Kothrud Police Station, Pune City 5 Body Language: (Non verbal communication) Watching how people react to different situations -Smiles -Frowns -Laughter and tears - Looking to them or away from them (facial expression) - Eye to eye contact - How a person sit? - How close he stand or sit? - Physical contact - Fiddle in talk - Nod and shaking head

6. Kothrud Police Station, Pune City 6 Speaking & Listening Skills: Easy to understand Similar language Accurate Never try to put on act….speak as usual Dressing Voice modulation and accent Listen others Take Notes Help speaker Do not pre judge Show interest Ask questions (open and close ended)

7. Kothrud Police Station, Pune City 7 Benefits of Communication: Feel good do job well work well together feel motivated understand Save time feel empowered assume responsibility share information respect, trust and like each other listen

8. Kothrud Police Station, Pune City 8 Emotional Intelligence: Self awareness Self regulation Motivation Empathy Social Skill

9. Kothrud Police Station, Pune City 9 How it is useful to Police? Absolutely essential All age, culture, race Critical situations Foreign Countries: -Police Scanner -Internal Police Communication -Information blogs Effective supervision, results Good Public relations

10. Kothrud Police Station, Pune City 10 Effective Communication Tips: Copy Successful People Learn from your own mistakes Always be testing new ideas Hold in mind a high specific goal Be flexible in your approach Talk with Body Language Make maximum use of Internet

11. Kothrud Police Station, Pune City 11 Let all of us Bring Excellence in Communication… Thank You