1. Transit Standards and Performance Measures
AzTA/ADOT Annual Conference
April 15, 2014

2. Why Have Standards & Measures?
Limited resources
Passenger expectations
Administrative/legislative requirement
It’s the right thing to do!

3. Phase 1 Standards & Measures Approved by Board (Effective Nov 2013)
Service Provision Goals
Initial Service Types and Service Standards
Phase 1 Performance Measures and Service Evaluation Process
Initial Transit Service Change Process

4. Valley Metro Service Provision Goals
Implement services in the Regional Transportation Plan in consideration of a performance based system.
Give high priority to services that focus on the transit-dependent population.
As a secondary priority, provide transit service that is desirable as an alternate mode to automobile travel.
Taking what’s in the current TPR, and expanding the standards by route.

5. Valley Metro Goals (cont’d)
Improve Valley Metro’s overall performance and promote the long-term financial stability of the agency.
Promote expansion that builds existing services to meet standards and focuses new services in key areas.
Higher population density
Limited auto availability
Low income
Major activity centers
Taking what’s in the current TPR, and expanding the standards by route.

6. Adopted Service Standards
Taking what’s in the current TPR, and expanding the standards by route.

7. Phase 2 - Work Plan Refine service standards and performance measures
Service evaluation process
Refine service type definitions
Service standards for new service types
Facility and fleet standards

8. Phase 2 Schedule

9. Why Have Standards & Performance Measures?