1. Higher Education Administrative Systems Trends
Dutch Universities and Universities for Professional Education Executive Study Team
San Francisco, 23 January 2005
Ron Yanosky
These materials can be reproduced only with Gartner's written approval. Such approvals must be requested via —

2. Overview Higher education challenges driving technology planning
The student services portfolio
Administrative systems: project management, marketplace and technology trends
Evaluating open source
Organizing for successful technology planning

3. Tuition & Fees Outpacing Household Income
Indexed Tuition + Fees and Household Income (1990 = 100)
Cumulative Real Change
Sources: US Census Bureau, The College Board

4. USA Undergraduate Recruitment Challenges
18,000
+4%
16,000
14,000
12,000
2009: peak high school grads
10,000
8,000
6,000
4,000
–3%
2,000
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
Undergrads
Graduating High School Seniors
Source: National Center for Education Statistics

5. Needed: Flexible Information Systems
Greater student mobility & choice, less institutional loyalty
Increasingly stringent regulation (privacy, finance, homeland security)
Accountability and restructured financing
Globalization of higher education
Convergence of digital knowledge repositories
Digital-era student expectations/youth culture

6. A Learner Centered Information System
Authentication Single Sign-On
Internal and External Content
Search and Discovery
Content Management
License Management
Rights Management
Linking
Security/Privacy
24x7 Help
Personal Administrative Management (ERP)
Personal Academic Management (CMS)
Communication and Collaboration

7. Commercial Enterprise Portal Features
15C. Please indicate which features best describe your current implementation for your commercial portal product.
Source: Gartner E-Learning Survey 2003 (USA respondents)

8. Major ERP Component Source (2003)
16A. Which of the following best describes your current (in production) administrative systems/ERP environment?
16B. Which best describes your administrative systems/ERP environment as you expect it to be in 12 months?
Source: Gartner E-Learning Survey 2003 (USA respondents)

9. Steady-State ERP Costs
What CEOs and others expect to spend
Implementation
Period
What happens with customization
What really happens
What some vendors tell you
Time

10. Five Biggest ERP Implementation Myths
Legend 1: As soon as the implementation has gone live, the enterprise is “finished” deploying ERP.
Legend 2: We will go “plain vanilla” to save money and time.
Legend 3: Big vendors are more stable than little vendors.
Legend 4: If we have executive go-ahead to implement an ERP, it must be everyone’s top priority.
Legend 5: Agreeing to all user demands will keep them happy.

11. Administrative Systems Vendor Consolidation
1Q00
1Q04
1Q05
Campus America CARS CMDS Quodata
Jenzabar
Jenzabar
Campus Management
ABT Exeter SCT
SCT
SunGard SCT
[Name TBD] SCT
PeopleSoft Oracle
JDE =>
PeopleSoft Oracle
Oracle
Datatel
Datatel
Datatel
SAP
SAP
SAP
Acquired/Merged
Acquirer
New Contender

12. Magic Quadrant Analysis
Focus on Tomorrow
Challengers
Leaders
Executes well today, may dominate large segment, but doesn't understand market direction.
Executes well today, well positioned for tomorrow.
Ability to Execute
(in technology, viability, service, features)
Focus
on Today
Either focuses on small segment and does it well, or is unfocused and does not out-motivate or outperform others.
Understands where market is going or has vision for changing market rules, but doesn't execute well yet.
Niche Players
Visionaries
Completeness of Vision
(in technology, viability, service, features)

13. Completeness of Vision
Magic Quadrant for Higher Education Administrative Suites, 2004
Challengers
Leaders
Datatel
SunGard SCT
PeopleSoft
Ability to Execute
Oracle
SAP
Jenzabar
Campus Management
As of August 2004
Niche Players
Visionaries
Completeness of Vision
From "MQ for Higher-Education Administrative Suites, 2004," 19 August 2004

14. The Emerging Infrastructure Stack
Line-of-Business
Applications
Portal
Integration
Suite
Application
Server
Operating System and DBMS
Old View
New View

15. Beyond Course Management
Portal
Conferencing/Collab.
SIS
Academic Analytics
AUTHORING
METADATA TOOLS
Course Management
Tool
Tool
Tool
Learning Content Management
Library Management
Institutional Content Repositories
External Content Repositories

16. Fact: Next-Gen Software Infrastructure Is Still a Mix of Innovation and Proven Maturity
Noise (Low to High)
Web services
Linux
Portal
mobility
Broker
EDI
MOM
BPM
SOA
APS
RTI
Rules
Composite
Apps
BAM
SES
SOBA
SODA
BPA
Fusion
Corba
CEP
WSN
Relative Time in Marketplace (Low to High)

17. Fact: Most Institutions Have a Multiple ‘Stack’ Management ProblemMS
IDE
Hardware OS
DBMS
Directory
Integration
App. Server
Portal
Apps
BEA
Sun
Oracle
SAP
IBM
Multiple stacks in larger data centers are a reality
Options to rationalize
1. One main opportunistic stack and one main systematic stack
2. An “uberstack”

18. Where Open Source Software Is Used/Will Be Used
+53%
+100%
9. On a scale of 1 to 5 where 1=not at all important and 5=extremely important, please rate the importance of the following technologies for the further development of your e-learning infrastructure over the next 3 years.
Currently using
Expect to Use in 24 Months
Based on a Chronicle of Higher Education/Gartner survey of selected Chronicle subscribers December, CIO respondents only

19. Open-Source Evaluation Framework
Evaluation Criteria
Evidence
User base
Core development
Developer community
Track record
Coordination mechanisms
Foundations
Architecture
Alliances and ISV enthusiasm
Distribution
Support
… Best in class? Growing numbers?
… Benevolent dictator? Meritocracy?
… Wide fundamental support?
… Timely release schedule? Bug-fix latency?
… Distributed version control? Bug tracking?
… Leverages known products?
… Modular? Parallel development?
Commercial interest?
Peer group support?

20. Organizational and Process Challenges
Hard
Organizational
Pre-information age organizational models
Multiple jurisdictions
Turf battles
Academic fiefdoms
Processes
Human resources
Procurement process
Funding process
Technology
Standards
Data integration
Legacy maintenance
Privacy/security
Hierarchy of Challenges
Turf/Politics
Process
Technology
Easy

21. IT Governance Best Practices
Source Gartner 2003

22. Higher Education Technology Hype Cycle, 2004
Visibility
Key: Time to Plateau
CRM for
Higher Education
Less than two years
Two to five years
Five to 10 years
More than 10 years
E-Learning Repositories
Web Services for Administrative Applications
Learning Content Management
E-Portfolios
Open-Source E-Learning Applications
E-Learning Frameworks
Higher-Education Enterprise Portals
Peer to Peer for Learning Exchange
Next-Generation Library Management Systems
Course Management Systems
Automated Digital Copyright Violations Interception
PDAs Integrated With Learning
Acronym Key
CRM customer relationship management
IP Internet Protocol
PDA personal digital assistant
SCORM Sharable Content Object Reference Model
802.11x on Campus
Internet2/Next-Generation Internet
SCORM
IP Video for E-Learning
As of July 2004
Technology Trigger
Peak of Inflated Expectations
Trough of Disillusionment
Slope of Enlightenment
Plateau of Productivity
Maturity

23. Recommendations
Use technology to advance academic and business goals, not technological ones
Plan for standards-based, flexible and open information systems (but don’t expect standards to solve all problems)
Incorporate formal change management mechanisms
Make executive support for IS projects visible
Base open-source decisions on overall value received, rather than acquisition cost savings

24. Higher Education Administrative Systems Trends
Dutch Universities and Universities for Professional Education Executive Study Team
San Francisco, 23 January 2005
Ron Yanosky
These materials can be reproduced only with Gartner's written approval. Such approvals must be requested via —