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Creating a Knowledge Community Across your Organization

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Presentation on theme: "Creating a Knowledge Community Across your Organization"— Presentation transcript:

1 Creating a Knowledge Community Across your Organization

2 SPSVB Sponsors Platinum Gold Silver

3 Johnny Lopez Community Leader in Office 365 and SharePoint Houston SharePoint User Group President SharePoint Saturday Houston Chair Houston, Tx Johnny is a passionate evangelist who attributes his professional experiences, technical expertise and real-world SharePoint and Office 365 experience with organizations. He served 10 years in the U.S. Navy serving on 2 Aircraft Carriers (USS Eisenhower & USS Nimitz) as an Electrical Work Center Supervisor. He graduated from the University of Phoenix of Houston in 2011 with a Bachelor of Science degree in Business Information Systems. Johnny has been working in the SharePoint community for the last 9 years.

4 Agenda Generational Workforce Knowledge Sharing Vision
What is Knowledge? Office 365 Tools to Capture Knowledge What are Knowledge communities?

5 Millennials surpass Gen Xers as the largest generation in U. S
Millennials surpass Gen Xers as the largest generation in U.S. labor force BY RICHARD FRY

6 Generational Preferences at Work
FROM:

7 Knowledge Sharing Vision
Knowledge Sharing enables employees to contribute, leverage and share experience and discipline expertise for world-class customer and business outcomes. Collaborative Knowledge Communities are a center driver for enable the vision.

8 What types of knowledge?
Vison, Missions, Values History Buying Process Pricing Customer Service Process Product/Services New Developments Marketing Strategy FAQs Case Studies Standard Operating Procedures Industry Best Practices Insights

9 Who are the key knowledge holders?
CEO Vice President of Sales Vice President Marketing Operations Manager CIO HR Director Key Managers IT Director

10 How do we obtain knowledge?
Verbal Communication Face to face meetings Individual or Group Published Materials - Content Company Website Intranet – Internal Website Internet – Google, Bing, etc Internal File repositories Training Materials Experience OJT Industry Training

11 Knowledge Mapping Collaborative Repetitive Ongoing
Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In many cases, the simple act of creating a knowledge map reveals weak links and bottlenecks in the flow of knowledge. By articulating exactly how knowledge moves through the organization, teams can identify improvement opportunities and make targeted adjustments to ensure that the right knowledge reaches the right people at the right point in the process.

12 How can we capture that Knowledge?

13 SharePoint and OneDrive cloud momentum
250k Organizations 85% Of Fortune 500 60% Of all seats are online 90% Growth in active users 300% Growth in data stored

14 New SharePoint and OneDrive cloud momentum
300k+ Organizations 85% Of Fortune 500 65%  Of all seats are online 90% Growth in active users 300%  Growth in data stored 

15 Delve Delve helps you discover the information that's likely to be most interesting to you right now - across Office 365. Find information about people - and through people - and help others find you. You don't have to remember the title of a document or where it's stored. Delve shows you documents no matter where they're stored in OneDrive for Business or SharePoint in Office 365. Delve never changes any permissions, so you'll only see documents that you already have access to. Other people will not see your private documents.

16 Delve Organizational Insights Profile Data Interest & Skills
Personalized Content Office Graph - machine learning Delve Cards Mobile App

17 SharePoint Organizations use SharePoint as a secure place to store, organize, share, and access information from any device. SharePoint Online - A cloud-based service, hosted by Microsoft, for businesses of all sizes. Instead of installing and deploying SharePoint Server on-premises, any business can subscribe to an Office 365 plan or to the standalone SharePoint Online service. SharePoint Foundation (not available after SP2016) - is free for on-premises deployment. You can use SharePoint Foundation to create many types of sites where you can collaborate on webpages, documents, lists, calendars, and data. SharePoint Server - It includes all the features of SharePoint Foundation. And it offers additional features and capabilities, such as Enterprise Content Management, business intelligence, enterprise search, personal sites, and Newsfeed.

18 SharePoint File Sharing Co-Authoring Calendaring Search
Community Sites Wikis Discussion Boards (Deprecated) Content types and taxonomy features MMS Mobile App - Intranet in your pocket

19 OneDrive OneDrive for Business is an integral part of Office 365 or SharePoint Server, and provides place in the cloud where you can store, share, and sync your work files. You can update and share your files from any device with OneDrive for Business. You can even work on Office documents with others at the same time.

20 OneDrive Personal Files Store Share Secure Organize Sync Client

21 Microsoft Teams Microsoft Teams is the chat-based workspace in Office 365. It's the hub for team chats, calls, meetings, and messages. Teams is extensible and customizable, and it's secured and standards- compliant to make sure your company's most sensitive collaborations are private. Bring your team together Chat 1:1 and with groups Connect with online meetings Files, notes, apps, and more, all in one place

22 Office 365 Groups Public or Private Distribution Lists email address
Shared Calendar SharePoint Site OneNote book Access from Outlook Online or Client Connect 3rd Party Apps

23 Planner Planner makes it easy for your team to create new plans, organize and assign tasks, share files, chat about what you’re working on, and get updates on progress.

24 SharePoint Content Strategy
Intranet Portal Sites Team Sites (Private) Extranet Sites (External) Office 365 Groups Consistent Look and Feel More team focused External sharing enabled Public or Private Enterprise Shared Taxonomy Security by association Highly governed Internal or External Users Governance Team Accountability 3 authoration levels Communication Center of Excellence Co-Authoring Restrictive content Storing files Intuitive Navigation Calendar sharing

25 Knowledge Communities
A Knowledge Community​ ​is a group of professionals facing similar work challenges and learning opportunities.  Communities are "bounded" to facilitate building and leveraging trusted relationships within and across businesses and disciplines.  While bounded, Communities have porous boundaries enabling broader collaboration and engagement.   Knowledge Communities are central for building a collaborative, global culture. 

26 Community Purpose Connect employees with knowledge and expertise (tapping into key expertise) across your organization to improve the speed of problem-solving and effective decision making related to Knowledge Sharing. Create a critical center of expertise for curated Knowledge Communities.  Provide a forum for quickly gathering ideas and sharing best practices. Improve overall productivity and eliminate siloes​. Improve access to experience and knowledge across all businesses since empowering / enabling existing resources is THE best way to accelerate the development of our collaborative culture. Provide our business customers with solutions to increase productivity and improve business performance, and ultimately our competitiveness.

27 Community Benefits and Value
Through sharing and reuse of consistent approaches and methods, we create speed to quickly stand up Knowledge Communities and drive down the overall cost of implementation.  By "tapping into the power of many", we can harness employee ingenuity and experience to accelerate achievement of our respective goals and objectives.

28 Individual Benefits for Community​ Participation
Continue learning and faster professional development Faster problem solving through accessing expert knowledge Share your own expertise to broaden influence Improve communication with peers Increase productivity and quality of work Develop a sense of professional identity Enhance our professional reputation Exposure to new opportunities


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