1. Ministry for Information and Communications Technologies Republic of Colombia 11 María del Rosario Guerra Minister for Information and Communications Technologies Bogotá D.C. – November 11, 2009 The Colombian ICT sector and its perspectives: Advancing towards a better-informed society and Bridging the digital divide

2. Ministry for Information and Communications Technologies Republic of Colombia 2 I.Colombia – Context of the ICT Sector II.Colombia – Towards a Better-informed Society III.Colombia – Bridging the Digital Divide Contents

3. Ministry for Information and Communications Technologies Republic of Colombia 3 The telecommunications sector is performing much better than the aggregate economy… Source: DANE (2009) Real annual growth rate (%)

4. Ministry for Information and Communications Technologies Republic of Colombia 4 Between 2005 and 2008 telecom operators revenues have almost doubled… USD Millions Source: Ministry of Information and Communications Technologies (2009)

5. Ministry for Information and Communications Technologies Republic of Colombia 5 Since 2005, IT services revenues almost doubled … But software opportunities remain unexploited USD Millions Source: Ministry of Information and Communications Technologies (2009)

6. Ministry for Information and Communications Technologies Republic of Colombia 6 Internet penetration and Broadband accesses have skyrocketed in the last three years … Source: CRC. * Quality standard settled by the Communications Regulatory Commission of Colombia > 512kps. Source: CRC.

7. Ministry for Information and Communications Technologies Republic of Colombia 7 Population 5 years and over which used Internet at any place during the lat year Source: Integrated Households Survey (Jul – Dec 2008). Dane Percentage of population 5 years and over 37,5% of Colombian population used Internet during the last year

8. Ministry for Information and Communications Technologies Republic of Colombia 8 Population 5 years and over which used a PC at any place during the last year Source: Integrated Households Survey (Jul – Dec 2008). Dane Percentage of population 5 years and over 46,4% of Colombian population used a PC during the last year

9. Ministry for Information and Communications Technologies Republic of Colombia 9 Some advances in ICT infrastructure stemming from private investment Aug 2006 Oct 2009 Goal for Aug 2010 Internet Users per 100 inhabitants 13,2 44,0 47,0 Broadband Internet Users per 100 inhabitants 6,1 42,2 46,5 Monthly Average Mobile Subscribers Consumption 248,64 282,04 n.a. PC penetration per 100 inhabitants 11,39 12,81 9,40 Mobile Subscribers per 100 inhabitants 67,8 89,5 93,6 Source: Ministry for Information and Communications Technologies (Nov 2009)

10. Ministry for Information and Communications Technologies Republic of Colombia 10 Some advances in ICT infrastructure due to public (FONTIC) investment Oct 2009 Goal for Aug 2010 % of advancement Public Offices with Internet Access through Compartel 25.733 29.58086,99 Public Schools with Internet Access through Compartel 20.749 22.59491,83 % of public enrollment with access to Internet 68,68 79,9885,87 PCs in public schools from Computers for Schooling 201.358 246.09981,82 Public Schools with PCs from Computers for Schooling 14.202 19.60272,45 % of public enrollment benefitted by CpE 52,24 65,0080,37 Source: Ministry for Information and Communications Technologies (Nov 2009)

11. Ministry for Information and Communications Technologies Republic of Colombia 11 2007-2008 Country NRI RANKING Chile34 Mexico58 Brazil59 Costa Rica60 Panama64 Uruguay65 El Salvador66 Colombia69 Dominican Rep.75 Argentina77 2008-2009Country NRI RANKING Chile39 (-5) Costa Rica56 Brazil59 Colombia 64 (+5) Uruguay65 Panama66 Mexico67 Dominican Rep.75 El Salvador78 Trinidad y Tobago81 These advances have been recognized by international ICT Rankings

12. Ministry for Information and Communications Technologies Republic of Colombia 12 Colombia moved up six positions in the e-readiness Index (The Economist) LATIN AMERICAN RANKING 2009 20092008COUNTRY20092008 DIF RANK DIF SCORE 3032Chile6,496,57+2-0,08 40 Mexico5,735,88--0,15 42 Brazil5,425,65--0,23 4449Jamaica5,335,17+5+0,16 4544Argentina5,255,56-0,31 4650Trinidad5,145,07+4+0,07 5258Colombia4,844,71+6+0,13 5351Peru4,755,07-2-0,32 5552Venezuela4,45,06-3-0,66 6063Ecuador3,974,17+3-0,20 Source: The Economist Intelligence Unit. E-readiness Index 20009

13. Ministry for Information and Communications Technologies Republic of Colombia 13 The ICT sector significantly contributes to aggregate competitiveness in Colombia Global Competitiveness Index 07-0808-0909-10Var Sample Size 131134133 GCI COLOMBIA 697469 +5 9th pillar: Technological readiness 768066+14 9.01 Availability of latest technologies 8811096+14 9.02 Firm-level technology absorption 9610195+6 9.03 Laws relating to ICT 555350+3 9.04 FDI and technology transfer 668875+13 9.05 Mobile telephone subscriptions (hard data) 646966+3 9.06 Internet users (hard data) 747546+29 9.07 Personal computers (hard data) 858270+12 9.08 Broadband Internet subscribers (hard data) 666561+4 Source: The Global Competitiveness Report. World Economic Forum 2009

14. Ministry for Information and Communications Technologies Republic of Colombia 14 Colombia is the fourth country in the world concerning Internet additions in 2003-2008 Source: The Information Economy Report 2009. UNCTAD There were an estimated 1.4 billion Internet users around the world at the end of 2008. Reflecting that the number of users grew five times faster in developing than in developed countries, the former now account for more than half of the world total. (…) During the period 2003–2008, Andorra achieved the largest gains in Internet penetration, followed by Argentina, Latvia and Colombia.

15. Ministry for Information and Communications Technologies Republic of Colombia 15 I.Colombia – Context of the ICT Sector II.Colombia – Towards a Better-informed Society III.Colombia – Bridging the Digital Divide Contents

16. Ministry for Information and Communications Technologies Republic of Colombia 16 By August 07 of 2019, Colombia will celebrate two centuries of being an independent Republic. The Vision Colombia 2019 is a picture of our country by that date, built by all the stakeholders from the society and based on two principles: freedom, tolerance and fraternity. Consolidating a public policy framework which is deeply democratic under the principles of freedom, tolerance and fraternity. equality of opportunities social equity Reaching a socioeconomic model based on the equality of opportunities in which the State guarantees social equity. It focuses on four main goals: A society in which all citizens enjoy freedom and social responsibility An egalitarian society with strong solidarity among its members An economic system guaranteeing improvements in social welfare An economic system guaranteeing improvements in social welfare A Public Administration continuously enhancing the services it offers to citizens A Public Administration continuously enhancing the services it offers to citizens Vision Colombia 2019 – Policy Framework

17. Ministry for Information and Communications Technologies Republic of Colombia 17 Moreover, ICTs will be considered as the main platform to access information at affordable prices and from every location of our country By 2019, the access and use of Information will be an effective right guaranteed to every citizen and also an instrument for knowledge diffusion and appropriation. Thus, information will be a crucial driver for socioeconomic development, welfare improvement, social equity and democracy. Moreover, ICTs will be considered as the main platform to access information at affordable prices and from every location of our country The main driving principles to achieve this ambitious goal are: generation, diffusion and use Promoting the generation, diffusion and use of Information. Information Systems. Setting standards and best practices concerning Information Systems. proper incentive scheme Defining an proper incentive scheme for the access, use and appropriation of Information. Institutional and Legal Framework Building an adequate Institutional and Legal Framework. Vision Colombia 2019 – Towards a better- informed society

18. Ministry for Information and Communications Technologies Republic of Colombia 18 1) 1)Consolidate a Public Administration at the service of citizens. 2) 2)Achieve an interconnected Public Administration. 3) 3)Build a statistical system for information registries. 4) 4)Guarantee adequate levels of universal service and/or access to ICTs. 5) 5)Promote digital inclusion and increase Broadband Internet penetration. 6) 6)Develop citizen capabilities for the use and appropriation of ICTs. 7) 7) Spread information at every level of the society. 8) 8)Define adequate incentives schemes for the generation, diffusion and use of information. 9) 9)Assimilate standards and best practices in information management. 10) Institutional and Legal framework. 10)Set policy objectives to consolidate the Institutional and Legal framework. Institutional and Legal framework. Institutional and Legal framework. Vision Colombia 2019 – Towards a better- informed society – 10 GOALS

19. Ministry for Information and Communications Technologies Republic of Colombia 19 I.Colombia – Context of the ICT Sector II.Colombia – Towards a Better-informed Society III.Colombia – Bridging the Digital Divide Contents

20. Ministry for Information and Communications Technologies Republic of Colombia 20 Colombian ICT Government Agenda 2006-2010 1. connected and informed 1.Every Colombian is to be connected and informed 2. strengthening and modernization 2.Institutional strengthening and modernization so as to develop a strategic sector for our country 3. competitiveness 3.Development and competitiveness of the ICT industry 4. public radio and television 4.Working for a better service performance of public radio and television

21. Ministry for Information and Communications Technologies Republic of Colombia 21 Public Investment in social ICTs for the years 09- 10 will outweigh the sum of the past 7 years … USD Millions Source: ICT Fund from the Ministry of Information and Communications Technologies. September 2009

22. Ministry for Information and Communications Technologies Republic of Colombia 22 Increasing Broadband Internet user penetration Compartel Promoting social ICT programs which provide Internet connectivity to public institutions such as hospitals (telemedicine), libraries (e-research), mayors offices (local e-government) and public schools (e-learning) through Compartel. Compartel Internet Sano Protecting the rights of children and youth in the web: Internet Sano Internet Sano Internet Sano handicapped population Promoting access and use of ICTs by handicapped population so as to improve its social inclusion handicapped population handicapped population Broadening PC access and use : Computadores para Educar Providing PCs to public schools with the program Computadores para Educar (Computers for schooling) Computadores para Educar Computadores para Educar VAT exemption for PCs under USD 900 Soft credit lines to improve access to PCs by university students. Bridging the digital divide: every Colombian is to be connected and informed

23. Ministry for Information and Communications Technologies Republic of Colombia 23 Gobierno en Línea Deploying the E-Government strategy with the leadership of the program Gobierno en Línea Gobierno en Línea Gobierno en Línea The government should be an outstanding example as regards as access and use of ICTs in order to facilitate interaction with citizens and firms. ICT capabilities Fostering ICT capabilities among all citizens and firms ICT capabilities ICT capabilities Territorios digitales (Digital Territories) : Territorios digitales (Digital Territories) : Territorios digitales Territorios digitales Strategy placing ICTs as a key issue in the regional policy agenda. It looks for cooperation mechanisms among local and national authorities, and ICT providers, if possible, in order to consolidate the use of ICTs in education, health, SMEs, among others, at a local level. Bridging the digital divide: every Colombian is to be connected and informed

24. Ministry for Information and Communications Technologies Republic of Colombia 24 Many Thanks Ministry for Information and Communications Technologies www.mintic.gov.co

25. Ministry for Information and Communications Technologies Republic of Colombia 25 The evolution of COMPARTEL follows technological development Regional Projects Rural Telephony Broadband Connectivity To Public Institutions Mayor Offices School Justice Sector Town Councils Public Schools as Internet Community Centers Internet Community Centers Submarine Cable to San Andrés Satellite 19982002200620082009

26. Ministry for Information and Communications Technologies Republic of Colombia 26 Narrowing the Colombian Digital Divide – Telephony and Internet Connectivity Compartel Compartel project was developed since 1999 as the Colombian Social Telecommunications Program for the provision of universal access to ICTs. The Rural Telephony Program: The Rural Telephony Program: to facilitate universal access to telecommunications services in rural areas. The Social Internet Program: The Social Internet Program: to allow Internet to be used by all the population at their community. 1600 Telecenters have been installed, and the objective is to develop 2.500 Telecenters with broadband Internet access by 2010. The Broadband Connectivity Program: The Broadband Connectivity Program: to provide public institutions (schools, hospitals, mayor offices, libraries) with Internet connectivity. Increase the connectivity coverage of public schools from 9% in august 2006 to 55% in august 2010. Benefit the 91% of public hospitals (875) and 22% of public libraries (221) with broadband Internet by august 2010. Provide connectivity to 100% of the Colombian municipalities by 2010.

27. Ministry for Information and Communications Technologies Republic of Colombia 27 COMPARTEL Public institutions with Internet Connectivity 2004 2004

28. Ministry for Information and Communications Technologies Republic of Colombia 28 COMPARTEL Public institutions with Internet Connectivity 2007

29. Ministry for Information and Communications Technologies Republic of Colombia 29 COMPARTEL Public institutions with Internet Connectivity October 2009 October 2009 Go back 48% TOTAL COMPARTEL SECR. OF EDUCATION 3% PUBLIC SCHOOLS COVERAGE STUDENTS COVERAGE 70% COMPARTEL 17% SECR. OF EDUCATION TOTAL

30. Ministry for Information and Communications Technologies Republic of Colombia 30 The implementation of rules governing Internet use and the development of filters, blocking techniques and special software are extremely useful steps, which we have been implementing in Colombia. However, action needs to be taken at the international level to ensure that measures are adopted in all countries to control inappropriate content and implement prevention strategies to make children, adolescents and young people aware of the dangers they may face on the web. Internet Sano – Cibersecurity for children and youth

31. Ministry for Information and Communications Technologies Republic of Colombia 31 Criteria for classifying Internet pages with child pornography content, developed by a group of governmental and non-governmental entities. Preventive provisions and sanctions. Management of measures to safeguard against exploitation, pornography and sex tourism and other forms of sexual abuse involving minors on the Internet. Codes of conduct and self-regulation signed by legal representatives of various telecommunication companies in Colombia. National Safe Internet communication strategy. Website www.internetsano.gov.co, on which users can obtain information and background material, and also can denounce websites and/or WebPages offering sexual services involving children, adolescents and young people.www.internetsano.gov.co Go back Internet Sano – Cibersecurity for children and youth

32. Ministry for Information and Communications Technologies Republic of Colombia 32 13 ICT rooms in: Bogotá (2), Medellin, Cali, Barranquilla, Pasto, Duitama, Neiva, Armenia, Florencia, Cúcuta, Popayán y Yopal 6.178 deaf-blind people has now access to ICTs thanks to the ICT Rooms Amazonas - 7 Antioquia 850 Arauca - 67 Atlántico - 320 Vichada - 1 Vaupés - 2 Valle 951 Guainía - 4 Cauca 470 Meta - 47 Nariño 529 Putumayo - 73 Caquetá 118 Guaviare - 29 Casanare 222 Chocó 7 Córdoba 226 Guajira - 50 Huila 258 Tolima 671 San Andrés - 3 Norte de Santander - 136 Santander 204 Cesar 108 Bolívar 71 Boyacá 404 Sucre - 109 Magdalena 29 Caldas 213 Risaralda - 186 Quindío - 124 Bogotá 2644 Cundinamarca - 531 7 11 5 3 9 1 2 4 8 6 12 13 10

33. Ministry for Information and Communications Technologies Republic of Colombia 33 Deaf people Accessible Telephony Deaf people Accessible Telephony DepartmentTOTAL Antioquia 348 Arauca 136 Atlántico 383 Bogotá D.C. 522 Bolívar 232 Boyacá 120 Caldas 102 Caquetá 112 Casanare 34 Cauca 86 Cesar 112 Chocó 90 Córdoba 121 Cundinamarca 261 Huila 133 La Guajira 109 Magdalena 92 Meta 139 Nariño 160 Norte de Santander 152 Quindío 164 Risaralda 162 Santander 211 Sucre 130 Tolima 102 Valle 658 TRAINED PEOPLE4.871 18.653 calls and chat sessions were performed in 2008 Go back

34. Ministry for Information and Communications Technologies Republic of Colombia 34 Computers for schooling

35. Ministry for Information and Communications Technologies Republic of Colombia 35 Narrowing the Colombian Digital Divide – PC use and appropriation Computadores para Educar Computadores para Educar (Computers for Schooling) is a program, officially launched in 2000, that provides ICT access to public schools. Computers come from massive donations of used equipment from private companies and public entities, complemented by an innovative assembly line since 2007 and by PCs procurement processes. More than 200.000 PCs have been delivered since the beginning of the program, benefiting 14.900 public schools. The objective is to cover 45% of public schools by august 2010 with a ratio of 20 students per PC. Computers are provided with a one-year warranty together with a support and maintenance policy during the second year. There is an innovative electronic waste management program (CENARE) which is becoming a leader among Latin-American countries

36. Ministry for Information and Communications Technologies Republic of Colombia 36 4.5 By 2002, almost 40.000 public schools had not computer access. By October 30 2009, 34,9% (14.905) of public schools, with more than 4.5 million of students, were benefited by the CPE 15% 21% 45% Source: Ministry of National Education, Sept. 2009. Computer access in Public Schools

37. Ministry for Information and Communications Technologies Republic of Colombia 37 Comparative: Children per PC at public schools: 2001 Vs 2008 20012009

38. Ministry for Information and Communications Technologies Republic of Colombia 38 CPE also collaborates to solve computer e-waste problem in Colombia by refurbishing and recycling the donated computers. Recovery of electronic components (stage 2) Manual CPU´s dismantling (Stage 1) CPE reuses e-waste parts by sending them to spare part stores, or by using them for educational Robotic Platforms. Robotic mobile kits Computers for schooling: e-waste management Go back

39. Ministry for Information and Communications Technologies Republic of Colombia 39 Gobierno en línea (e-government agenda) is a national strategy led by the Ministry for Information and Communications Technologies, contributing to a better Public Administration performing efficiency and transparency. In such a way, better services will be provided altogether to citizens, enterprises and other governmental institutions through the efficient use of ICTs

40. Ministry for Information and Communications Technologies Republic of Colombia 40 Ranking: 54 / 191 Ranking: 52 / 192 World Latin America (2005)(2008) 6 / 20 Ranking: 58 / 198 Ranking: 22 / 198 World Latin America (2007) (2008) 7 / 20 3 / 20 * Third place in Latin America after Brazil and Mexico Doing Business 2010 United Nations Univ. of Brown International Rankings in e-government Main drivers for advancement of Colombia in the ranking: On-line filing and payment of taxes On-line pre-subscription to social security services On-line trade-related procedures * Sixth place in Latin America after Mexico, Argentina, Chile, Brazil and Uruguay

41. Ministry for Information and Communications Technologies Republic of Colombia 41 The strategy performs several phases defined in the National Decree 1151/08 Phase of Transformation On-line products and services ON-DEMAND Phase of Transformation On-line products and services ON-DEMAND Phase of Transaction On-line products and services Phase of Transaction On-line products and services Phase of E-democracy Collective Policy and Decision Making Phase of E-democracy Collective Policy and Decision Making Phase of Information On-line information publishing Phase of Information On-line information publishing Phase of Interaction Two-way communication and database query Phase of Interaction Two-way communication and database query 2000 2008 2001 2008/ 2009 2003 2009/ 2010 2005 2010/ 2011 2007 2010/ 2012

42. Ministry for Information and Communications Technologies Republic of Colombia 42 Unique Webpage for the Colombian Public Administration www.gobiernoenlinea.gov.co 570.763 average 570.763 average monthly visits 2.113 linked 2.113 linked Web pages 2.659 procedures 2.659 procedures and services have been published 570.763 average 570.763 average monthly visits 2.113 linked 2.113 linked Web pages 2.659 procedures 2.659 procedures and services have been published *September 2009

43. Ministry for Information and Communications Technologies Republic of Colombia 43 Unique Procurement Webpage for the Public Administration www.contratos.gov.co *September 2009 624.374 monthly visits visits 2.263 registered public offices 69.931 procurement processes have been published for about USD 15 billion in 2009 2.263 registered public offices 69.931 procurement processes have been published for about USD 15 billion in 2009 Go back

44. Ministry for Information and Communications Technologies Republic of Colombia 44 The ICT Sailor of the Magdalena River and Pacific Coast basins - 2008

45. Ministry for Information and Communications Technologies Republic of Colombia 45 Tumaco (Nariño) - Bahía Solano (Chocó) 16 stops Generating ICT capabilities 9.279 People trained in ICTS 390 Courses Girardot – Barranquilla 31 stops 31 stops Go back

46. Ministry for Information and Communications Technologies Republic of Colombia 46 Digital Territories 2007 – 2009 Financial sponsorship: 2007: 9 Territories 2008: 23 Territories 2009: 32 Territories Up to date we have invested more than USD 276 millions Go back

47. Ministry for Information and Communications Technologies Republic of Colombia 47 ICT LAW – Legal and institutional arrangements to face the challenges of convergence The ICT Law provides a converged framework to foster the development of ICTs in Colombia through four main axes: Principle-based: Principle-based: certain degree of stability to allow mean- and long-term planning by both the policy-maker and the industry Institutional Convergence, Institutional Convergence, in order to facilitate the developments associated with technological and market convergence Flexibility: Flexibility: to face the requirements arising from technological development Global perspective: Global perspective: to constantly gather input from the industry.

48. Ministry for Information and Communications Technologies Republic of Colombia 48 Priority to access to and use of ICTs Fostering Competition Efficient use of infrastructure and scarce resources Protection of ICT users rights Promotion of investment (both domestic and foreign) Technological and Network Neutrality Expansion of e- government Principles of the ICT Law – Law 1341 of 2009

49. Ministry for Information and Communications Technologies Republic of Colombia 49 Identify the proper conditions to consolidate the Information Society in Colombia. Introduce a General Authorization Regime accompanied by registrations, notifications and deregulation (in certain instances) Grant permissions to use the radio electric spectrum through a separate specific authorization process. (technology-neutral spectrum) Implement a well-defined institutional framework for ICTs. Give to the regulator the authority and means to effectively define and apply regulations in a market. Protect the rights of ICT users. Settle an adequate transition regime which grants adequate incentives to invest and deploy networks and innovative services. Go back Objectives and Measures of the ICT Law – Law 1341 of 2009

50. Ministry for Information and Communications Technologies Republic of Colombia 50 Many Thanks Ministry for Information and Communications Technologies www.mintic.gov.co