1. Historical context Leading up to Lisbon 2000 E-government defined
Role of the public sector in Europe
Central element of the e-Europe 2005 action plan
Expectations set high
Challenges facing government

2. E-Government Adoption

3. Challenges Foreseen 2000 User centric Cross departments and levels
Organizational change
Re think ways of working
Resistance to change
Pay off period
Trust
Digital divide
Interoperability
Political leadership

4. Quality of Life

5. Boosting competitiveness

6. Cooperation

9. Reality sets in – Ireland
G to B services slow take up / e-commerc
Slow Broadband penetration / ADSL costs
Use of ICT in schools
ICT training at work
Socially disadvantaged
Internet penetration in households

10. Lessons Learnt Inclusive access Trust and confidence
Better use of public sector information
Public procurement
Pan European Services
Interoperability
Organizational change

11. 2005 – 2010
Develop a sustainable model for modernizing public administration
“CoBrA recommendations”
General
Citizen centric
People, organisation, institutions V technology
Policy
Interoperability
Once only data
Implementation
Diffusion of best practices
Shared resources
Transformation
Public value
Political leadership
Financing
Ease of access to EU funding