1. Where Should Users Go With Questions?
The SSC Support Infrastructure at Virginia Tech
Leadership Team
Examples:
Contacts
Should we run a college-wide campaign to support transfer degree planning
Can we encourage faculty to submit early alerts for sophomore students
Questions about student success initiative (overall), processes, policies, etc.
Application Administrator(s)
Examples:
I forgot my password!
Can I have access to the SSC Campus platform?
Why can’t I schedule an appointment at x location?
Why don’t I have access to x, when my colleague does?
Contacts
Questions about logging in, user access, permissions settings, site configurations, data discrepancies.
Specialists
Examples:
Contacts
How do I send a message to a student?
How do I create a work list for this campaign I’d like to run?
Questions about platform functionality, technological protocols at your institution, and best practices for using SSC
The SSC Support Infrastructure at EAB
Dedicated Consultant
Examples:
Contacts
Questions about strategy, risk modeling, data analysis and interpretation, EAB research, and future platform development
Do you have research on integrating career and academic advising?
How do I calculate the impact of my intervention?
Anna Fuselier
Experiencing site issues