1. Communicating Master Student Map
Chapter Eight
Communicating
Master Student Map

2. Why this chapter matters …
Your communication abilities—including your skills at listening, speaking, and writing—are as important to your success as your technical skills.
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3. What is included … Communicating creates our world
The communication loop: Listening
The communication loop: Sending
The fine art of conflict management
Relationships can work
Relationships change
Three phases of effective writing
Phase 1: Getting ready to write
Phase 2: Writing a first draft
Phase 3: Revising your draft
Giving credit where credit is due: Avoiding the high cost of plagiarism
Writing and delivering speeches
Power Process: “Employ your word”
Master Student Profile: Carol Shields
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4. How you can use this chapter …
Listen, speak, and write more effectively.
Prevent and resolve conflict with other people.
Experience more satisfying relationships in all areas of your life.
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5. As you read, ask yourself: What if …
… I could use my capacity to make and keep agreements as a tool for creating my future?
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