1. FUTURE ROLE OF HRM

2. A Multiple Role Model for HRM
Administrative Expert
Strategic Partner
Employee Champion
Change Agent

3. Employee Champion
KEY
Understand Employees needs and ensure that those needs are met as far as possible.
Find the right balance between demands and resources.
HR should demonstrate trust, sensitivity & creativity.
Listening & respecting employees.
HR should be the Voice of employees in management discussions.

4. Administrative Expert
KEY
Design and deliver efficient HR processes for staffing, appraising rewarding promotion etc.
Eg:
Process Re-engineering quality improvements.
Do more with less.
OUT COME:
Administrative efficiency.

5. Strategic Partner KEY Align HR strategy with Business Strategy.
Prepare an action plan for achieving the chosen objectives.
Eg:
Sales Force Retention Strategies
Five Day work week
Part time employment
Succession planning
Traineeship Program

6. Change Agent KEY Management of transformation and change
Change today takes place at a very fast pace
We all will need to respond to change.
Change may be due to:
New Initiatives
New Processes
Cultural aspects
CHALLENGE
Convert fear into Excitement

7. HR Skills to Perform Different Roles
Administrative Expert
Strategic Partner
Employee Champion
Change Agent
SKILLS
Customer relations
Quality Orientation
Process Improvements
Business Knowledge
Influencing skills
Empathy
Listening
Communicating
Change Management
Consulting
Facilitating
Coaching