1. Intro today class 11, IST 331, 2 oct 17
Elderly kits, comments? [potential lab, is it hands, eyes, or both?]
Perception, memory, attention, and learning also interact
You would need a unified theory to keep them unified…

2. LaPierre, 1934 laPiere, R. (1934). Attitudes vs. actions
LaPierre, 1934 laPiere, R. (1934). Attitudes vs. actions. Social Forces, 13,
Based on current events, feelings of knowing, and headed to social that is coming up
Traveled for two years with a Chinese couple in 1930’s US, 10k miles
Had about 200 service interactions with hotels and restaurants, all but 2 normal, 11 odd, 1 rejected
Sent letters to 276 places, paired to be like
All but one “would serve?” - “NO”
What people say and what they do might be different

3. Implications for Design
Know mental representation
You don’t have to agree with it
User’s confidence may also matter
Help problem solving by users
Avoid (take advantage of) biases in decision making

4. Lab See the instructions Read the instructions
Use a tool (e.g. RUI) or roll your own
I would put it towards your project if you can, getting closer to project work, if you can