1. Titelstijl van model bewerken The Belgium Experience Prof.dr.ir. Hendrik Van Landeghem Industrial Management Ghent University

2. Titelstijl van model bewerken The method What are the results? Questions? Content 2

3. Titelstijl van model bewerken The method 3

4. Titelstijl van model bewerken With all the operators of the designated department Collect all the problems that keep them from doing a good and customer-focused job Typically takes 1 hour Clear signal that management is prepared to listen to them Feedback about corrective actions The buy-in kick-off session 4

5. Titelstijl van model bewerken The Showcase event (3 days) 5

6. Titelstijl van model bewerken Standaardwerk Visual Management 7 Wastes 5S The improvement cycles Improvement activity Continuous improvement 6

7. Titelstijl van model bewerken The Plan-Do-Check-Act List Every problem on the workfloor is registered PDCA actions are agreed upon and assigned Follow-up on PDCA status by management 7

8. I, We, They continuous improvement concept Source: P. Busschaert, 2009 PDCA 8

9. Management assures progress Source: P. Busschaert, 2009 PDCA Mgmt 9

10. Management review framework Level 2 meeting: 1h every 14 days Team leaders, supervisors lead: production director, line manager Level 1 meeting: 1h every week or 14 days operators improvement team in focus area lead: team leader, supervisor Level 3 meeting: every month Production director in mgt meeting lead: general manager 10

11. Titelstijl van model bewerken Results 1st SME 11

12. Titelstijl van model bewerken Results 2nd SME +32% +20% 12

13. Titelstijl van model bewerken Productivity increase (+52%) Results 3rd SME 13

14. Titelstijl van model bewerken Internal Quality (+10%) Results 4th SME 14

15. Titelstijl van model bewerken The challenge for SMEs A B C Source: Bateman, 2000. 4 op 7 2 op 7 1 op 7 57% 15

16. Titelstijl van model bewerken Management is committed Management shows patience Management keeps word People get (some) time to think Follow-up of improvement initiatives Reporting of successes at all levels within the SME As a reward: the results are there! Critical Success Factors 16

17. Titelstijl van model bewerken 2011: –3 dissemination seminars in Flanders –Final Conference Veltion – UGent spinoff company For SMEs that have started: –Evolve to phase 2: flow improvement throughout the entire company –Maintain networking among motivated SMEs For SMEs that are interested: –Book published by the end of 2011 –Veltion is available for support What now?

18. QUESTIONS? Thanks for your attention 18