1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: Central and West

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 695 interviews in local CPP area. Confidence of +/- 3.7%

4. Key Findings (1)
high satisfaction with local neighbourhood as a place to live
most feel they belong in the area
most residents feel safe in their neighbourhood, significantly higher than 2007
what would local residents change?
more police on the streets
more jobs
cleaner streets

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of Central & West:
access to shops
attractive homes
least positive about:
children’s play areas
youth provision/activities for young people
most commonly reported problems:
drunk or rowdy behaviour
street drinking
vandalism / graffiti

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, and transport
fewer rate youth and leisure services and policing as good, but better than city average
environmental issues of concern:
litter
dog roaming/fouling
fly tipping/dumping
car parking

7. Housing and neighbourhood

8. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 95%
* denotes less than 0.5%

9. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 7%

10. Reasons why the neighbourhood is better or worse (top 10 reasons)

11. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

12. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
93%
86%
+7% -
Attractive neighbourhood
83%
+10%
Attractive environment
92%
81%
+11%
+6%
Quiet and peaceful environment
82%
+4%
+5%
Park/open spaces
74%
+8%
78%
Children’s play areas
55%
49%
59%
-4%
Access to shops
95%
88%
Access to banks
Access to Credit unions
44%
53%
-9%
Reputation
90%
79%
Cleanliness / free of rubbish or litter
72%
Youth provision / activities for young people
65%
48%
+17%

14. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
13%
14%
-1%  - -
Disruptive children/teenagers
19%
22%
-3%
Drunk or rowdy behaviour
Street Drinking
17%
21%
-4%
+4%
Drug use or drug dealing 7%
15%
-8%
Harassment/racial harassment 4%
Vandalism/graffiti
-6%
-2%
Vehicle break in/theft 9%
10% 6%
+3%
House break ins/burglary 5% 8% 3%
+2%
Personal safety/security
Road safety
Safety of children
-5%
Safety of other vulnerable groups 2%
Other types of crime

16. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

17. Reporting problems with neighbours
38% reported the problem experienced
the largest proportion reported to Housing Associations (44%) and Strathclyde Police (26%)
38% are satisfied with the way their problem was dealt with, with 50% dissatisfied
the most common reasons for not reporting the problem are:
it wouldn’t make any difference (37%); and
it wasn’t a serious problem to report (21%)

18. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
local CPP = 71% / 18%

19. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

20. Cleansing and environment

21. How would you rate the quality of the following services
in and around your local area?

22. How would you rate the quality of the following services
in and around your local area? - % reporting as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
81%
85%
-4%
89%
-8%
Youth and leisure services
57%
36%
+21%
54%
+3%
Policing
58%
+4%
63%
-5%
Health centre/GP
87%
-2%
90%
-3%
Public Transport
82% 0%

23. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
CPP 2010
Citywide 2010
% difference
CPP 2007
Abandoned/burnt out vehicles 3% 4%
-1% 2%
+1%
Litter in the streets
35%
41%
-6%
24%
+11%
Untidy gardens
10%
-14% 6%
+4%
Untidy communal areas
11%
21%
-10% 9%
+2%
Dirty stairs/closes 8%
14%
Graffiti
17%
13%
-2%
Fly tipping and dumping
18%
20% 5%
+13%
Pets/animals roaming/dog fouling
30%
39%
-9% -
General maintenance of open spaces
Car parking 0%

25. Thank you