1. Workforce Professional Academy 2013
Diversity, Inc.
Workforce Professional
Academy 2013

2. Access for All Universal Design Diversity Culture Language
when we incorporate the needs and viewpoints of our diverse customer base we truly provide access for all

3. Pre-Session Evaluation

4. Diverse Customer Base Definition Examples
Who is Included in this group?
How Can We Identify the Needs?

5. Inclusive Culture Crosses All Programs, Services
Keeps Accessibility at the Forefront
Increases Participation & Career Connections
Decreases Liability
New Tools, Technologies, Best Practices

6. • Reflection, Awareness, Assessment
•Strategy Building
•Create an Inclusive Culture
•Develop Capabilities
•Measure Impact

7. “Walk a Mile in My Shoes”
Group Activity
“Walk a Mile in My Shoes”
Experience Diversity in this Session!
Role playing and group interaction
with guidance from facilitators
Follow the instructions and see where it leads you…

8. defining, building, maintaining
companywide culture of diversity inclusion
across all programs, services and levels of staffs

9. VISION Program or Culture. Internal and External Customers
VISION Program or Culture? Internal and External Customers? Segregated or Inclusive? One Size Fits All or Unique?

10. ACTION
Awareness
Knowledge
Implementation
Evaluation

11. Workforce Compliance ACCESS: Offices Technology Accommodations
Service Delivery
Offices
Technology
Accommodations
Confidentiality

12. Customer Compliance ACCESS: Disclosure Identify & Request
Realistic Goals
Program Compliance

13. Road Map Where do we go from here?

14. * Start Here
Intake & Registration Front Desk Service Menu Employ Florida Marketplace Internal Referrals

15. * Next Stop: Communication
Signage
Presentations
Applications
Telephone
Electronic Devices
Pencil & Paper
Interpreters – Limited English Proficiency & Sign Language

16. * Moving On: Assessments
Extended Time Limits
Alternate Format
Alternate Tools
Personal Reader
Interpreters
Environment

17. * Next Stop: Program Accessibility
Inform the Customer
Encourage Participation
Disclosure
Meeting the Needs – Program & Participant
Maintain the Process

18. Ongoing Support Realistic & Clear Dialogue Communication Preferences
Check Understanding
Compliance
Internal & External Supports

19. Workforce Professional Training
Required Knowledge
Online Resources
Ongoing – Stay “In the Know”
Decrease Liability
Time & Cost Commitment?
Leadership through Management

20. Questions? Comments? Ideas? Please Contact:
Diane Vacca
Department of Economic Opportunity
Workforce Services
(850)
Lisa Parlapiano
Disability Program Navigator
WorkSource
(904) ext. 2507

21. Keys to Across Programs Team Oriented & Holistic
Knowledge of ONGOING Resources
Collaboration and support
All Levels of Staff
Embed
Create an Action Plan
Revisit & Adjust