1. Customer Billing Education Package
BellSouth Bill Dispute Resolution Credit Guide
11/30/2018

2. Billing Adjustment Request (BAR) Form RF-1461
BellSouth’s preferred submission form when disputing a claim. The BAR is divided into 5 sections.
Carrier Dispute Section
Disputing Carrier Contact Section
BellSouth Dispute Receipt Acknowledgement Section
Dispute Rejection Section
Billing Adjustment Response Section
Common Examples where BellSouth denied a claim during the initial review of the BAR:
Insufficient information on the dispute claim form
Inclusion of inaccurate information on the dispute claim form
Submitting a duplicate dispute claim form
Sending the dispute claim form to the wrong center
Complete details concerning the BellSouth BAR process and forms can be found in the Billing Dispute Resolution Guide which is located at: select guides, then billing.
Billing Dispute Credit Appearance
Credits due to the customer following a Billing Dispute resolution are posted in the ‘Detail of Adjustment Applied’ section of the monthly CABs invoice.
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3. Examples of Bill Dispute Credits on Customer Bill
BILL PAGE 4/139 - SECTION 1/3
615 NXX XXXX XXX 01/08/ :34:09 ACCT
CMND
BDT 01/01/03 INV BILL NO NXX XXXX XXX
INVOICE NO N
BILL DATE JAN 01,2003
ACNA XXX PAGE 4
_________________________________________________________________________________________
* * * DETAIL OF ADJUSTMENTS APPLIED * * *
INVOICE NO N (CONT'D) Adjustment for mileage
DEC ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
BELLSOUTH SPA) CHARGES
FROM AUG THRU AUG 31 01
CUSTOMER AUDIT NUMBER XXXXXX-XX
CIRCUIT NUMBER T4.HCGS.XXXXXX..SC
CIRCUIT LOCATION 0003
1L5XX MILEAGE BANDS FROM 0 TO OVER 50, PER MILE
DIRECTIONALITY: N/A INIT/PREV BILLED: PREV
PREM/NONPREM IND: N/A REC/NONREC IND: NONREC
INTERSTATE - TN - EC CR
FROM JUL THRU JUL 31 01
BILL PAGE 9/139 - SECTION 3/3
615 NXX XXXX XXX 01/08/ :46:55
ACCT
BDT 01/01/03 INV
DEC ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
FROM APR THRU APR CUSTOMER AUDIT NUMBER XXXXXXXX
CIRCUIT NUMBER T4.HFGS.XXXXXX..SC
CIRCUIT LOCATION Adjustment for LightGate system
HFSC7 LIGHTGATE 1(AKA BELLSOUTH SPA POINT TO POINT
NETWORK 1 DS3 CAPACITY), HIGH CAPACITY,
STABILIZED PLAN
INTERSTATE - TN - EC ,590.00CR
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4. Examples of Bill Dispute Credits on Customer Bill (cont)
BILL PAGE 8/68 - SECTION 1/3
407 XXX XXXX XXX 01/08/03 14:04:35 ACCT
CMND
BDT 01/04/03 INV BILL NO XXX XXXX XXX
INVOICE NO N0XXXXXXXX-XXXXX
BILL DATE JAN 04,2003
ACNA XXX PAGE 8
___________________________________________________________________________________________________________
* * * DETAIL OF ADJUSTMENTS APPLIED * * *
INVOICE NO N0XXXXXXXX (CONT'D)
DEC ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
BELLSOUTH SPA) CHARGES Adjustment for special access
FROM NOV THRU DEC 09 02
CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxxx
CIRCUIT NUMBER 209 T1ZF POPACTLCODE COCLLICLODE
DIRECTIONALITY: N/A INIT/PREV BILLED: PREV
PREM/NONPREM IND: N/A REC/NONREC IND: NONREC
INTERSTATE - FL - EC
BELLSOUTH SPA) CHARGES
CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxxx
CIRCUIT NUMBER 207 T1ZF POPACTLCODE COCLLICLODE
INVOICE NO N04xxxxxxx-xxxxx
DEC ADJUSTMENT FOR TRANSFER OF BALANCE
FROM DEC THRU DEC 19 02
CUSTOMER AUDIT NUMBER xxxxxxxxxxxx Transfer of Balance adjustment
NONJURISDICTIONAL - FL - EC CR
TOTAL OF PENALTY CREDIT ADJUSTMENTS
Detail of Adjustments Summary
TOTAL OF ALL OTHER ADJUSTMENTS
TOTAL CREDIT ADJUSTMENTS APPLIED CR
TOTAL DEBIT ADJUSTMENTS APPLIED
TOTAL ADJUSTMENTS APPLIED
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5. Examples of Bill Dispute Credits on Customer Bill (cont)
BILL PAGE 136/ SECTION 1/3
770 N /08/ :17:27 ACCT
CMND
BDT 12/10/02 INV
BILL NO NXX XXXX XXX
INVOICE NO N10XXXXXXX-XXXXX
BILL DATE DEC 10,2002
ACNA XXX PAGE 136
___________________________________ ___________________________________________________________________________
* * * DETAIL OF ADJUSTMENTS APPLIED * * *
INVOICE NO N10XXXXXXX-XXXXX (CONT'D)
NOV ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
BELLSOUTH SPA) CHARGES Adjustment for Switched DS1
FROM DEC THRU JAN 09 02
CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxx
CIRCUIT NUMBER 8001 T1ZF POPCLLICODE COCLLICODE
CIRCUIT LOCATION 0001
TEFHG SWITCHED LOCAL CHANNEL - DS1 (AKA BELLSOUTH
SWA DS1) (1.544 MBPS)
DIRECTIONALITY: N/A INIT/PREV BILLED: PREV
PREM/NONPREM IND: N/A REC/NONREC IND: NONREC
INTRASTATE - GA - EC EF CR
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6. Q A When does the dispute process begin and end?
A. The process begins when the customer sends the dispute form (RF-1461) and is successfully received by BellSouth. It then steps through the validation and investigation stages and ends at the dispute resolution and BellSouth Account Receivable Management. Generally disputes are resolved within 60 days from receipt of the claim and the CLEC/Carrier is notified of the resolution.
Q. Is there a direct route on the internet to find what I need concerning Billing & Collections?
Yes, the URL is:
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