1. Islington Residents’ Survey 2018 March 2018

2. Methodology
1,029 face to face surveys were completed amongst residents aged 16+
Sampling points were randomly selected to cover all wards and levels of deprivation across the borough
Targets were set by ward proportionate to ward population, (5-8 sampling points per ward depending on the size of the ward target). A target of approximately 10 interviews was to be achieved per sampling point.
Targets set by age and gender within ward and monitored by tenure / ethnicity
Previous surveys were conducted by post in 2009 and telephone in 2014 and GDPR has meant that face to face surveys are more viable than telephone surveys amongst the younger population (4,697 contacts available to purchase amongst under 45s compared to 131,171 population)
BMG conducted the field research and analysis
1,029 face to face surveys were completed with Islington residents’ aged 16+, this result in a maximum standard error of around 3% (+/-) i.e. if the observed statistic is 50% then you can be confident in terms of the whole population that between 47% and 53% will have that opinion
In terms of sampling –
random points to cover all wards and levels of deprivation were selected
Targets were set by ward proportionate to population size / age and gender
Also, tenure and ethnicity were monitored
Previous surveys
2009 was by post
2014 and 2015 by telephone
Telephone methodology is no longer feasible in Islington. As a result of a combination of the impending GDPR and younger population …… to conduct market research companies buy lists of telephone numbers, in Islington there is only 4,500 ish available telephone numbers for those aged under 45yrs (population 130,000 +)

3. Benchmarking
Comparison is made to Local Government Association nationwide (GB) polling carried out amongst 1,003 respondents by telephone in October

4. Islington as a place to live

5. Islington as a place to live
Q3. Overall, how satisfied or dissatisfied are you with Islington as a place to live? (All responses)
LGA average %
Satisfied: 82%
Neither: 9%
Dissatisfied: 8%
Don’t know: 1%

6. Perception of the Council and Council services

7. Perception of the Council
Q6. To what extent do you agree or disagree with the following statements? (All responses)
% point change (agree) +4
LGA (% agree) 50% +4 +3
+10
sample base: 1,029

8. % point change (Satisfied)
Perception of the Council Services
Q4. How satisfied or dissatisfied are you with the following services and/or facilities provided by Islington Council? (All responses)
% point change (Satisfied)
+16
+11
LGA (% Sat.) 78%
+20
LGA (% Sat.) 70%
+11 +3
LGA (% Sat.) 67%
LGA (% Sat.) 67% -6
sample base: 1,029

9. Activities for young people in Islington
Q5. To what extent do you agree or disagree with the following statement: There are enough activities for young people to do in Islington? (All responses)

10. Council budget and priorities

11. The Council’s Budget
Q7. In terms of this year's budget (starting in April 2018) do you think the council will have...? (All responses)
sample base: 2018: 1,029, 2015: 1000

12. Priorities of the council to improve quality of life
Q8. Which of the following do you think the council should focus on to improve the quality of life for residents? (All responses excluding None of these)
Unweighted sample base: 2018: 992, 2015: Unknown

13. Involvement in local decision making

14. Getting involved in decision making
Q9. Generally speaking, would you like to be more involved in the decisions that affect your local area? (All responses) | Q10. How would you like to be involved? (All responses, those who would like to be more involved)

15. Community cohesion and safety perceptions

16. How safe residents feel in the dark and during the day
Q11. How safe or unsafe do you feel when outside in your local area? (All responses)
LGA average
(% safe)
Dark: 78%
Day: 95%
sample base: 2018: 1,029, 2015: 1000

17. Making the local area safer
Q12/2. To what extent do you agree or disagree that the council is working to make the local area safer? (All responses)

18. Community cohesion
Q12/1. To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? (All responses)

19. Economic and cost of living help

20. Private tenants
Q13/1. To what extent are you aware of the following? : The council works to support private tenants (All responses)

21. Getting people into work
Q13/2. To what extent are you aware of the following? : The council is working with partners to help people in to work (All responses)

22. Awareness of the council building affordable homes
Q14. Have you heard that the council is building more genuinely affordable housing in the borough? (All responses)

23. Cost of living
Q15. The council is trying to help residents cope with the rising cost of living. Which of the following are you aware of? (All responses)

24. Communication and information channels

25. Contacting the Council
Q16. How do you normally contact the Council? (All responses, those contacting the Council)
Sample base: 2018: 918, 2015: Unknown (c. 860)

26. Frequency of contacting the Council
Q17. Approximately how often do you contact the council? (All responses, those contacting the Council)

27. Internet access
Q20. How do you normally access the internet, if at all? (All responses)
Sample base: 2018: 1029, 2015: 1000

28. The Councils website
Q18. Which of the following online services have you used or would be happy to use in the future so the Council have more money available to spend on your priorities? (All responses)
Unweighted sample base: 1,029

29. Reasons for not using any of the services provided by the Councils
Q19. Why do you not use the Council's website for any of the activities listed? (All responses, those who have not used the Council website for any of the specified activities)
Unweighted sample base: 363

30. Finding out information regarding the Council
Q21A. How do you normally find out this sort of information? (All responses excluding none of these) | Q21b. How would you prefer to receive information about the council's services and news? (All responses)