1. 1 Veterans Program Services in the One-Stop Environment Agency for Workforce Innovation

2. REFOCUSING EMPLOYMENT AND TRAINING SERVICES FOR AMERICAS AND FLORIDAS VETERANS IN THE 21ST CENTURY A Blueprint for a New Beginning 2

3. Congress has determined that our nation has a responsibility to meet the employment, training, and job security needs of the past, present and future members of Americas uniformed services. 3

4. The mission of the Agency for Workforce Innovation (AWI) and Workforce Florida, Inc. (WFI) is to Promote and maximize the employment of Floridas veterans, especially veterans with barriers to employment, utilizing the complete menu of One-Stop Career Center Resources.

5. It is AWIs vision that meeting the workforce needs of Floridas veterans and employers will: Improve the economic security of those who honorably served our country; Improve the economic security of those who honorably served our country; Contribute to the global, national and domestic competitiveness of Floridas employers and industries; Contribute to the global, national and domestic competitiveness of Floridas employers and industries; Enhance customer service delivery in Floridas One-Stop Career Centers. Enhance customer service delivery in Floridas One-Stop Career Centers. 4

6. AWI, WFI and the Regional Workforce Boards (RWB) are Promoting Efforts to Meet the Evolving Workforce Needs of Veterans and Employers within the One-Stop Environment. 7

7. Renewing the emphasis on services to Employer Customers Increased efforts to help employers meet their needs for qualified workers; Increased efforts to help employers meet their needs for qualified workers; The Veterans Employment and Training Service (VETS) will identify and retrain workers (veterans) with skills gaps and other employment needs. The Veterans Employment and Training Service (VETS) will identify and retrain workers (veterans) with skills gaps and other employment needs. 8

8. Renewing the emphasis on services to Employer customers (Contd) Veterans Workforce Investment Programs (VWIP) - Information Technology, Communications, Healthcare, Transportation, Security, etc. Veterans Workforce Investment Programs (VWIP) - Information Technology, Communications, Healthcare, Transportation, Security, etc. Licensure/Certification (UMET) Licensure/Certification (UMET) Presidents National Hire Veterans Committee Presidents National Hire Veterans Committee 8

9. Many of Floridas One-Stop Career Centers have developed marketing plans to raise awareness among employers about veterans as well as other One-Stop Career Center services. Many of Floridas One-Stop Career Centers have developed marketing plans to raise awareness among employers about veterans as well as other One-Stop Career Center services. Renewing the emphasis on services to Employer customers (Contd)

10. Refining the workforce infrastructure for veterans services: AWI has refocused the Disabled Veterans Outreach Program (DVOP) and Local Veterans Employment Representative (LVER) Programs. AWI has refocused the Disabled Veterans Outreach Program (DVOP) and Local Veterans Employment Representative (LVER) Programs. Working with WFI, the RWBs and VETS, AWI has enhanced communications and emphasized improved collaboration in the one-stop delivery system. Working with WFI, the RWBs and VETS, AWI has enhanced communications and emphasized improved collaboration in the one-stop delivery system. 9

11. Refocus on DVOP and LVER Performance in the One-Stop Career Centers Emphasis on Outcomes, including veterans entering employment, retention in employment, employer visits resulting in job orders, percentage of veterans entering employment, customer service surveys, veterans wage at placement, etc.; Total participation and integration in the one-stop delivery system.

12. New Roles and Responsibilities for DVOP and LVER staff Required Core Roles for DVOPs and LVER; Required Core Roles for DVOPs and LVER; States/RWBs/One-Stop Career Centers have flexibility to use suggested responsibilities; States/RWBs/One-Stop Career Centers have flexibility to use suggested responsibilities; Must be within Title 38 parameters. Must be within Title 38 parameters.

13. DVOP Performance Expectations in the One-Stop: Develop jobs and job training opportunities for veterans through planned contacts with employers; DVOP staff should be part of the one-stops employer marketing and job fair efforts; Develop jobs and job training opportunities for veterans through planned contacts with employers; DVOP staff should be part of the one-stops employer marketing and job fair efforts; Promotion/development of training opportunities (classroom, OJT, apprenticeship, etc.) that result in quality employment careers for veterans; Promotion/development of training opportunities (classroom, OJT, apprenticeship, etc.) that result in quality employment careers for veterans; 11

14. DVOP (Contd) Assist Federally funded training programs, i.e., VR&E, WIA, VWIP, HVRP, etc., in providing services to veterans; Assist Federally funded training programs, i.e., VR&E, WIA, VWIP, HVRP, etc., in providing services to veterans; Provide Veterans Program training/technical assistance to all one-stop associates; Provide Veterans Program training/technical assistance to all one-stop associates; Conduct outreach to veterans through community based organizations, veterans organizations, etc.; Conduct outreach to veterans through community based organizations, veterans organizations, etc.; 12

15. DVOP (Contd) Development of linkages with other one-stop service providers to maximize employment opportunities for veterans; Development of linkages with other one-stop service providers to maximize employment opportunities for veterans; 13 Provide intensive services which includes case management and employment coaching assistance for veterans with barriers to employment, especially disabled veterans, i.e., VR&E disabled veterans, recently separated veterans, etc.; Provide intensive services which includes case management and employment coaching assistance for veterans with barriers to employment, especially disabled veterans, i.e., VR&E disabled veterans, recently separated veterans, etc.;

16. DVOP (Contd) In the provision of services, be familiar with computer systems and programs, i.e., Internet, Americas Job/Talent Bank, Labor Market Information (FRED), etc. In the provision of services, be familiar with computer systems and programs, i.e., Internet, Americas Job/Talent Bank, Labor Market Information (FRED), etc. Provide counseling/vocational (testing, etc.) guidance to veterans; Provide counseling/vocational (testing, etc.) guidance to veterans;

17. LVER Performance Expectations in the One-Stop Career Center Provide functional supervision of Veterans Program within the one-stop; Provide functional supervision of Veterans Program within the one-stop; Provide directly/facilitate workforce services for veterans; Provide directly/facilitate workforce services for veterans; Contact employers, apprenticeship programs, training programs, etc., to develop jobs/training opportunities for veterans; LVER is a key player in one-stop employer marketing activities and job fair efforts; Contact employers, apprenticeship programs, training programs, etc., to develop jobs/training opportunities for veterans; LVER is a key player in one-stop employer marketing activities and job fair efforts; 14

18. LVER (Contd) Maintain contact and communication with community based organizations, chambers of commerce/economic development units, veterans organizations, etc.; Maintain contact and communication with community based organizations, chambers of commerce/economic development units, veterans organizations, etc.; Promote and facilitate the participation of veterans in training programs, i.e., WIA, VWIP, VR&E, etc.; Promote and facilitate the participation of veterans in training programs, i.e., WIA, VWIP, VR&E, etc.; Coordinate with VR&E in developing jobs for veterans; Coordinate with VR&E in developing jobs for veterans; Conduct/facilitate Veterans Program training workshops for all one-stop associates. Conduct/facilitate Veterans Program training workshops for all one-stop associates. Outstationing of DVOPs is required to meet the mandated goal of conducting outreach to locate veterans who traditionally do not visit one-stops or State offices, and to provide services to veterans who may seek VA and related services. Purpose: Outstationing of DVOPs is required to meet the mandated goal of conducting outreach to locate veterans who traditionally do not visit one-stops or State offices, and to provide services to veterans who may seek VA and related services. 15

19. DVOP/LVER Customers Who are the primary customers of DVOPs/LVERs? Who are the primary customers of DVOPs/LVERs? Who are their other customers? Who are their other customers? Other than serving veterans, DVOPs/LVERs can perform what services to enhance the one-stop system? Other than serving veterans, DVOPs/LVERs can perform what services to enhance the one-stop system?

20. DVOP/LVER Customers (Contd) Primary customers - veterans, especially veterans with barriers to employment; Primary customers - veterans, especially veterans with barriers to employment; Employers are also important customers; Employers are also important customers; The RWB, One-Stop Operator/Center Director and one-stop associates are also customers; The RWB, One-Stop Operator/Center Director and one-stop associates are also customers; Serving the employer customer allows the DVOP/LVER to function as part of the one-stop team. Serving the employer customer allows the DVOP/LVER to function as part of the one-stop team.

21. DVOP and LVER are Formula-Based Positions FY2003 Authorized Positions FY2003 Authorized Positions DVOP - 140 LVER - 72 FY2002 Funded Positions FY2002 Funded Positions DVOP - 80 LVER – 53.5

22. Continued Emphasis on Veterans Priority of Services As recipients of federal funds under Title 38, USC, Chapters 41 and 42 and WIA, Section 112. Also, in accordance with 20 CFR, One- Stop Career Centers are required to provide priority of services to veterans. As recipients of federal funds under Title 38, USC, Chapters 41 and 42 and WIA, Section 112. Also, in accordance with 20 CFR, One- Stop Career Centers are required to provide priority of services to veterans. 16

23. Veterans Priority of Services (Contd) How are priority of services for veterans provided in the one-stop career center? Where is it initiated in the one-stop? Who provides it?

24. Veterans Priority of Services (Contd) Veteran customers should be identified upon initial contact with one-stop career center and provided with services unique to their needs (Needs-Based Approach); Veteran customers should be identified upon initial contact with one-stop career center and provided with services unique to their needs (Needs-Based Approach); When making referrals to employment and training opportunities, One-Stop Career Centers should make every effort to ensure priority of services to veterans, especially disabled veterans and veterans with barriers to employment. When making referrals to employment and training opportunities, One-Stop Career Centers should make every effort to ensure priority of services to veterans, especially disabled veterans and veterans with barriers to employment. 17

25. Veterans Priority of Services (Contd) All new veteran customers (including Internet registrations) should receive a positive meaningful service. All new veteran customers (including Internet registrations) should receive a positive meaningful service. All new veteran customers should be made aware of all one-stop services/resources (Orientation). All new veteran customers should be made aware of all one-stop services/resources (Orientation).

26. Key Points of Interest Transition Assistance Program (TAP); assist separating military members and their spouses in their transition to civilian society; 11 TAP sites in Florida. Transition Assistance Program (TAP); assist separating military members and their spouses in their transition to civilian society; 11 TAP sites in Florida. 18

27. Key Points of Interest (Contd) (1) Pensacola NAS (2) Eglin AFB (3) Hurlburt AFB (4) Tyndall AFB (5) Mayport NAS (6) Jacksonville NAS (7) Patrick AFB (8) MacDill AFB (9) U.S. Southern Command (Miami) (10) U.S. Coast Guard (Miami) (11) Key West NS (11) Key West NS

28. Key Points of Interest (Contd) U.S. Department of Veterans Affairs (VA) Vocational Rehabilitation and Employment (VR&E) Program; MOU between U.S. Department of Veterans Affairs, Vocational Rehabilitation and Employment (VR&E) Service, USDOL VETS; Workforce Florida, Inc.; and AWI. U.S. Department of Veterans Affairs (VA) Vocational Rehabilitation and Employment (VR&E) Program; MOU between U.S. Department of Veterans Affairs, Vocational Rehabilitation and Employment (VR&E) Service, USDOL VETS; Workforce Florida, Inc.; and AWI. 19

29. Key Points of Interest (Contd) 5 VR&E locations with outstationed DVOPs in Florida (Pensacola, Jacksonville, Orlando, St. Petersburg and Ft. Lauderdale); 5 VR&E locations with outstationed DVOPs in Florida (Pensacola, Jacksonville, Orlando, St. Petersburg and Ft. Lauderdale); DVOP staff assigned to VR&E Centers coordinate workforce services for disabled veterans participating in VR&E Program. DVOP staff assigned to VR&E Centers coordinate workforce services for disabled veterans participating in VR&E Program.

30. 20 Key Points (Contd) The Veterans Services Performance Standards (VSPS) were replaced by the following three new VETS Goals, effective 7/1/02: The Veterans Services Performance Standards (VSPS) were replaced by the following three new VETS Goals, effective 7/1/02:

31. Key Points (Contd) (1) Veteran-Job Seeker Entered Employment Rate (VJSEER); (1) Veteran-Job Seeker Entered Employment Rate (VJSEER); (2) Veteran Job Seeker Employment Retention Rate at Six Months (VJSERR); and (2) Veteran Job Seeker Employment Retention Rate at Six Months (VJSERR); and (3) Veteran Job Seeker Entered (3) Veteran Job Seeker Entered Employment Rate Following Receipt of Staff Assisted Services (VERS). Employment Rate Following Receipt of Staff Assisted Services (VERS).

32. 20 Key Points (Contd) Veterans Program Services and DVOP/LVER staff now under Regional Workforce Board governance and One-Stop Operator management. Veterans Program Services and DVOP/LVER staff now under Regional Workforce Board governance and One-Stop Operator management. Veterans Workforce Investment Program (VWIP); WIA, Section 168. Veterans Workforce Investment Program (VWIP); WIA, Section 168. Homeless Veterans Reintegration Program (HVRP). Homeless Veterans Reintegration Program (HVRP).

33. 20 Key Points (Contd) 20% of Floridas DVOP staff are required to be outstationed; DVOP Outstation must be productive. 20% of Floridas DVOP staff are required to be outstationed; DVOP Outstation must be productive. Veterans Roundtables; sponsored by WFI and conducted quarterly. Veterans Roundtables; sponsored by WFI and conducted quarterly. Revision of LVER Quarterly Report. Revision of LVER Quarterly Report. Revision of Veterans Services Program Guide (accessible via AWI Web Site). Revision of Veterans Services Program Guide (accessible via AWI Web Site).

34. 23 Staff Training/Development RWB/One-Stop Career Center Training; RWB/One-Stop Career Center Training; National Veterans Training Institute (NVTI): Labor Employment Specialist, Case Management, Case Management Review, Veterans Program Orientation, Transition Assistance Program (TAP), Federal Contractor, Veterans Benefits, Managing Case Management; go to www.nvti.cudenver.edu; National Veterans Training Institute (NVTI): Labor Employment Specialist, Case Management, Case Management Review, Veterans Program Orientation, Transition Assistance Program (TAP), Federal Contractor, Veterans Benefits, Managing Case Management; go to www.nvti.cudenver.edu; Regional Veterans Program Training; Regional Veterans Program Training; Annual Workforce Summit; and Annual Workforce Summit; and Dynamic Works Institute (Certified Workforce Professionals, etc.) Dynamic Works Institute (Certified Workforce Professionals, etc.)

35. 23 Strategies for Success Educated Staff (One-Stop Career Center associates, managers, LVERs, DVOPs, etc.); Educated Staff (One-Stop Career Center associates, managers, LVERs, DVOPs, etc.); Staff have access to job tools - updated computer equipment, Internet, e-mail, training, etc.; Staff have access to job tools - updated computer equipment, Internet, e-mail, training, etc.;

36. Strategies for Success (Contd) Effective marketing - planned and coordinated employer visits; benefits one-stops as well as veterans; Effective marketing - planned and coordinated employer visits; benefits one-stops as well as veterans; Marketing one-stops to veterans, serving employed as well as unemployed; Marketing one-stops to veterans, serving employed as well as unemployed; Complete registration of all veterans. Complete registration of all veterans.

37. 23 Strategies for Success (Contd) DVOP/LVER staff assist/monitor one-stop staffs performance; DVOP/LVER staff assist/monitor one-stop staffs performance; DVOP/LVER staff coordinate and communicate with RWBs, One-Stop Operator, on veterans issues; DVOP/LVER staff coordinate and communicate with RWBs, One-Stop Operator, on veterans issues;

38. Strategies for Success (Contd) DVOP/LVER staff are responsive to the needs of veteran and employer customers; DVOP/LVER staff are responsive to the needs of veteran and employer customers; DVOP/LVER staff are Outcome and Performance-Focused; and DVOP/LVER staff are Outcome and Performance-Focused; and DVOPs/LVERs are part of the one-stop team. DVOPs/LVERs are part of the one-stop team.

39. Challenges Increased numbers of veterans will access one-stop services via the Internet (OSMIS, FLUID); Increased numbers of veterans will access one-stop services via the Internet (OSMIS, FLUID); Accountability - Services must be measurable and outcome-driven; Accountability - Services must be measurable and outcome-driven; Customer Service - Must be responsive to Veteran and Employer customers. Customer Service - Must be responsive to Veteran and Employer customers.

40. 23 Additional Information and Assistance Contact Mitch Collier (850) 245-7451 or SC 205-7451 Fax: (850) 245-7399 Email: mitch.collier@awi.state.fl.us AWI Veterans Program Web Page: www.floridajobs.org/awi/pdg/vets

41. 23 QUESTIONS?