1. TFJ3C
Ms. Mulligan Smith

2. Information and Communications Technology
Information and communications technology are important to administrative and management practices in the hospitality and tourism industry, such as:
Point-of-Sale (POS) Systems
E-Tickets
Online Reservation Systems

3. Working as a Team
Working as a team is incredibly important in the hospitality and tourism industry. Examples of team work include:
The Brigade System
Front of the House (serving staff) VS Back of House (cooking staff)
Sales
Marketing

4. Calculating Food Cost Food Cost Percentage Cost of Food Selling Price
Profit Loss

5. Storing, Rotating and Inventory
Storing: Hazard Analysis and Critical Control Point (HACCP) Systems
Rotating: First in, first out
Inventory: how much of each item do you have on hand
What happens if poultry is stored above meat?
What happens if people don’t rotate?
What happens if inventory isn’t kept?

6. Management Scenarios Dealing With Staff Covering Shifts
A staff member is accused of stealing
Covering Shifts
A staff member calls in sick
Handling Customer Complaints
A customer complains that their food order isn’t right
Controlling Costs
Orders are being done wrong and food is being wasted
Replacing Employees
3 students returning to school have given their notice