1. THIRD PARTY
ACCESS
RE-LAUNCH 30th December

2. SIMPLIFIED ENABLING THIRD PARTY
ACQUISITION
Customer
Distributor / Partner
BPS
Face to Face New Contract Signed, third Party access automatically granted
Connection template sent to BAU BPS address
Internal systems updated to confirm third party access is granted
YES
YES
Distance Sales verbal/web contract agreed with third party disclaimer explained in script/web journey
IN-LIFE
Customer
Distributor / Partner
BPS
Customer confirms
on company letter head:
Copy of confirmation sent to BAU BPS address.
Internal systems updated to confirm third party access is granted
YES
YES
No more chasing the contract signatory

3. No more multiple passwords to recall
SIMPLIFIED ACCESS
PASSWORD PROTECTION
Distributor/Partner
YES
BPS
Monthly password generated for each distributor and partner.
Monthly password updated in Albert so all BPS agents are aware.
Final day of each month, new password sent to agreed contact at each Partner/Distributor. Mail sent from bps.communications
Advise whitelisted stockist of monthly password.
THIRD PARTY QUERIES
Distributor/Partner/
Whitelisted Stockist
BPS
BPS
Call BPS, prepared with password of the month and SEC code.
Agent asks caller to confirm password of the month and checks:
Password matches (on albert)
Third party access is enabled
SEC Code
Third Party validation check completed successfully call proceeds. (ensuring SEC has 3rd party access).
YES
YES
No more multiple passwords to recall

4. SIMPLIFIED DISABLING ACCESS
All customers hold the right to withhold or revoke third party access.
Our new business agreement confirm:
If a customer does not wish to enable third party access, simply notify EE by ing
The Partner / Distributor will be notified accordingly.

5. SIMPLIFIED DO’S AND DON'TS
Without Third Party you’re unable to
Confirm bill date
Confirm payment method
Confirm billing address
Confirm last bill amount
Arrange a replacement device
Proactively update and change products
Ask EE any billing questions
Unbar a number
Account maintenance
Ports Out
Without Third Party you may still
Create a copy account
Suspend a number
Sim Swaps
New Connections
Upgrades / Migrations (Orange to EE)
Ports In
Credit check
Confirm if they have any direct agreements on account (OBSCA etc).
Confirm the segmentation of a prospect account (SB, Corp etc).
Within 90 days of connection
Check what you have connected
Check what products have been enabled
Change products if an honest mistake has been made and we can see clear evidence in the form of an agreement, call recording or from customer.
Clear and easy to understand