1. Write-Back

2. Write-Back - Benefits
Functionality that offers carriers the ability to review and respond to a claim in their own system. Interfacing with central market systems – CLASS / IMR / ECF. Offering;
Flexibility in dealing with claims
Removal of duplication
Efficiencies and cost reductions, using one system for London and non-London business
Near real-time claim notification
Enriched claim data and MI – pre–agreement
24/7 claims handling

3. Write-Back - Key Features
Claim Notify
Near real-time trigger to notify Carriers of events
Enriched claim data and supporting documents
Retrieve Claim Data
Retrieve claim data for a given UMR, UCR and TR
Retrieve supporting documentation – UMR and UCR
DRI Search
Search for a list of documents relating to UMR/UCR/TR
DRI Download
Ability for carriers to download documents from the IMR to their local repository
Claim Response
Submission of claim response from internal system to ECF
DRI Upload
Upload of documents from internal system to a UMR/UCR/TR combination specified. Which will include the ability to supply an ACL (Access Control List)
New
New for carriers

4. Write-Back – Key Benefits
Saving in effort & cost through a single operating model (London and non London)
Removes duplication of effort caused by working across multiple systems
Reduce restrictions to central systems working hours
Partial insulation from risk of Central Systems performance issues & unavailability
Reduce effort & make the handling of claims simpler
Improve access to claim data & information

5. Write-Back – Early Adopters

6. Write-Back – Early Adopters

7. How does it improve the London market?
The delivery of these claim enhancements will ensure that the London market have leapt from a world of paper and workarounds, making claims fit for the future.
To deliver an enhanced & measurable customer experience
To create a more attractive claims offering for London
To improve & enhance access to data
To review & deliver robust, appropriate technology
To reduce & where possible remove Londonisms
All of which enhance how carriers and brokers transact on claims, which provides clear and transparent benefits to the key beneficiary, the end client.