1. Vermont Information Technology Leaders, Inc. Meaningful Use Webinar Series March 5, 12, and 19, 2014 12:00pm – 1:00pm

2. 2014 Meaningful Use Webinar Series March 5: PREPARING FOR STAGE 2 MEANINGFUL USE Now that you've achieved Stage 1 of Meaningful Use, it's time to start preparing for the additional requirements of Stage 2. In this webinar, VITL eHealth Specialist Jennifer Morgan will provide an in-depth look at the core and menu objectives for Stage 2, including the higher thresholds that must be met, and the new objectives which emphasize health information exchange between providers to improve patient care coordination. March 12: IMPLEMENTING A SUCCESSFUL PATIENT PORTAL Under Stage 2 of meaningful use, patients must be given online access to their health information. There is also a minimum threshold of 5 percent of patients using health IT to access their information. In this webinar, VITL eHealth Specialist Ann Guilmette will provide strategies and advice for successfully implementing a patient portal, along with tips for getting patients involved in using it. March 19: CHANGES IN STAGE 1 MEANINGFUL USE FOR 2014 If you are an eligible professional considering joining the EHR Incentive Program, or if you are already in the program and are working toward achieving Stage 1 of meaningful use, this webinar will be particularly helpful. VITL eHealth Specialist Suzanne McEachron will discuss changes in Stage 1 requirements and important dates to keep in mind for participating during 2014. The webinar will also cover the 2014 changes in clinical quality measure reporting for all providers, regardless of whether they are in Stage 1 or Stage 2. 2

3. Before We Get Started You may interact with the presenters at any time –Type your question into the questions box –Todays panelists will send an answer –Selected questions will be discussed further in a Q&A session at the end of the presentation Slides and video recording will be posted later today at www.vitl.net/muwebinarswww.vitl.net/muwebinars Keep the conversation going during and after the webinar ends on Twitter - #VITLmu 3

4. Implementing a Successful Patient Portal Ann Guilmette eHealth Specialist aguilmette@vitl.net

5. Todays objectives This session is designed to show the value and benefits of implementing a patient portal to meet Meaningful Use measures in 2014 and forward Develop strategies for enrolling and engaging patients to use a portal Identify tactics for preparing staff to support patient engagement through the portal 5

6. What is a patient portal? A secure online website that gives patients convenient access to their personal health information. Patients can view health information about: Recent doctor visits Clinical summaries Medications Immunizations Allergies Lab results 6

7. Why use a patient portal? Allows patients to COLLABORATE with their healthcare team in healthcare decisions Gives patients a sense of CONNECTEDNESS to their healthcare team Provides VALUE for both patients and their healthcare team 7

8. The link between your Patient Portal and Meaningful Use You will have better success meeting Meaningful Use requirements if you integrate a patient portal effectively in your practice operations. In addition, Stage 3 requirements may require that you use a patient portal to attest successfully. 8

9. EP Meaningful Use Stage 1 Core Objective #12: Provide patients the ability to view online, download, transmit their health information within 4 business days >50% of all unique patients are provided online access to their information within 4 business days Core Objective #13: Provide clinical summary for patients for each office visit >50% Clinical Summaries are provided within 3 business days Menu Objective #6: Use EHR technology to identify patient-specific education resources and provide those resources to patients if appropriate >10% of all unique patients seen by the EP are provided patient specific education resources Menu Objective #4: Send reminders to patients per patient preference for preventative/follow up care >20% of all unique patients 65 or older or 5 years or younger are sent an appropriate reminder 9

10. EP Meaningful Use Stage 2 Core Objective #7: Provide patients the ability to view online, download, and transmit their health information within 4 business days of the information being available to the EP >50% of all unique patients are provided online access to their information within 4 business days >5% of all unique patients need to view, download or transmit information to a third party Core Objective #8: Provide clinical summaries for patients for each office visit >50% Clinical summaries are provided with 1 business day 10

11. EP Stage 2 Cont. Core Objective #12: Use clinically relevant information to identify patients who should receive reminders for preventative/follow-up care and send reminders per patient preference >10% of unique patients who have had 2 or more OV with the EP within 24 months are sent a reminder Core Objective #13: Use CEHRT to identify patient-specific education resources and provide those resources to the patient >10% unique patients are provided patient-specific education Core Objective #17: Use secure electronic messaging to communicate with patients on relevant health information >5% of unique patients seen during the reporting period send a secure message 11

12. Phase 1 Pre-Launch of a Patient Portal 1.Leadership Benefits Concerns Training 2.Define a vision and end vision 3.Set Goals 12

13. Phase 1 Continued 4. Staff Involvement (ALL STAFF) Value Staff awareness of importance Tactics and tools (script, video) Training Address concerns Fun! 5. Workflow 13

14. Phase 1 Continued 6.How will you measure success? 7.Policies and Procedures 8.Configuration and Testing 9.Marketing and Promotion Signage Fliers Postcards Telephone Automated Message 14

15. Phase 2 Launch 1.Service 2.Tracking Measure of Success 3.Patient Support 4.Education 5.Promote T-shirts and Buttons Prescription Request Poster Follow-up Appointments Postcards 15

16. Phase 3 Post-Launch 1.Continued Support and Education 2.Upgrades and new feature rollout 3.Meaningful Use Reports 4.Promote Banner Video Website 16

17. Common Concerns Flooded with secure messages Inappropriate use of messaging EP unable to bill time for online communication Patients may be confused or upset with information in their medical record Patients wont adapt to using a portal 17

18. Purchasing a Portal? What to look for: 1.User-friendly features, including online bill pay, secure messaging, and patient registration 2.Flexibility to add and customize features 3.Compliant with new mandates 4.Low up-front cost and low financial risk 5.Easy upgrades and EXCELLENT Support 18

19. Free Help With Meaningful Use Meaningful use assistance is available for all Vermont eligible professionals at no charge through a statewide grant to VITL Take advantage of our custom support plans and onsite assistance eHealth Specialists are located around Vermont to better assist you Call VITL at 802-223-4100 or visit our website www.vitl.net to get started www.vitl.net 19

20. Thank You! Replays of this webinar will be posted within 24 hours to: www.vitl.net/muwebinars www.vitl.net/muwebinars 20