1. SMS Text Messaging with 123-TXT

2. Why Texting?
91%
98%
94%
of mobile phone owners use their device for SMS
of SMS messages are opened
of SMS messages are read within 5 minutes of being received
You know you’re communicating with customers in a way they know and love.
You can guarantee your message will be opened and read.
Perfect for time bound campaigns!
93%
75%
81%
of UK adults own a smartphone
of smartphone users like to receive offers by SMS
of adults keep their mobile switched on 24/7
And growing… enrich your messages with URL links to online content.
Give your customers what they want.
Send your campaign with confidence that is will be seen.

3. 123-txt on MS Azure Scalable Encryption Backup
The Microsoft Azure platform, which our entire SMS solution is built upon, is ISO accredited. Available across 6 European and UK datacentres
Scalable
Encryption
Backup
123-txt is build on new
technology
Web Client is end-to-end SSL encrypted. SMS API, SMPP and Server is also SSL encrypted
Each data transaction is replicated on three different storage nodes across three fault domains
and upgrade domains
inside the primary
location.

4. Surveys
Campaigns
APIs
Scheduling

5. Email to SMS Seamless inbound routing
No integration or training required.
Subject:
Anything outside the hash symbol isn’t sent, such as your signature, disclaimers or attachments.
Message: ##Hi Phil this text gets sent in the message##
Change your ‘from address’ by specifying a different registered senderID ie :

6. Web Surveys
Create surveys in web client for customer feedback
Complex surveys can be cloned, saving compilation time
Reports on surveys are accessed via the web client where stats are shown graphically
Surveys can include a welcome message followed by several types of response options;
Adding single choice or multiple choice responses or
Free text responses
And a final completion message can also be created

7. 123-txt with the Contact Centre
Using any of the 123-txt API’s we can SMS enable:
Avaya Proactive Outreach Manager using an SMPP SSL connection for two way messaging
Avaya Aura Contact Centre
Avaya Interaction Centre
CallMedia/Mitel
IP Office Contact Centre
Messages enter the Avaya contact centre workflow and are managed, monitored and put to work in the same ways as other media channels.
Our partners can generate a 15% margin on all outbound SMS traffic sent to the ProcessFlows 123-txt Cloud Platform

8. Report s Can be exported to CSV, Excel or PDF
Query on date/users/credits
Messaging inbound and outbound information is dynamically displayed through out all the modules and processes.

9. 123-txt API’s JQuery AngularJS JavaScript Visual Basic VBA
Sample coding is available to download from

10. Data Protection
ProcessFlows is fully committed to complying with the requirements of the Data Protection Act of 1998 and its 8 key principles.
Data is stored for Reporting and trouble shooting purposes only.
Data purging is on a per customer basis request.

11. Customers

12. White labelling of Web Portal
This is something we can offer our partners or larger customers. Takes the Dev Team around 4 hours to product. Colour and Logo.
Konica Minolta -

13. What is in it for you…………….
A complete Cloud Business Ready to go!
Annuity Income – You Set The Price, Inbound/Outbound/Text Numbers etc…..
New Offering to sell to your existing customer base
New Opportunity to engage with your Partners (We have had success in Print and UC)
An opportunity to diversify!

14. ProcessFlows UK Ltd – 01962 835053 www.123-txt.com