1. Exam MB2-714 : Microsoft Dynamics CRM 2016 Customer Service
REAL QUESTIONS,100% PASSING GUARANTEED
Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM

2. Exam MB2-714 Information Published: January 22, 2016
Languages: English, Chinese (Simplified), French, German, Japanese, Spanish
Audiences: Information workers
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist
Exam MB2-714,MB2-714 practice test,MB2-714 dumps

3. Exam MB2-714 Skills Measured
Manage cases and the knowledge base (25-30%)
Manage queues, entitlements, and service level agreements (SLAs) (25-30%)
Manage service scheduling, interactive service hub, and the unified help desk (20-25%)
Work with FieldOne and surveys and perform service management analysis (20-25%)
MB2-714 study guide,MB2-714 exam questions, CRM 2016 exam MB2-714

4. Who should take this exam?
Individuals wishing to obtain a certification in Dynamics CRM 2016 Customer Service should take this exam. The primary audience is a partner who sells and implements customer service modules in Microsoft Dynamics CRM This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to Dynamics CRM, yet have a background in the business process as well as Microsoft Office.
Microsoft Dynamics CRM MB2-714 dumps,MB2-714 Microsoft Dynamics CRM 2016 Customer Service

5. Exam MB2-714 free demo
1.You need to ensure that all of the resources for a scheduling activity are from the same site. What should you use?
a selection rule
a resource group
a service level agreement (SLA)
a field security profile
Answer: C
Exam MB2-714 free demo

6. Exam MB2-714 free demo
2.You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? Each correct answer presents a complete solution.
resource group
site
user
equipment
Answer: BC
Exam MB2-714 free demo

7. Exam MB2-714 free demo
3.You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
forms
action calls
scriptlets
Window navigation rules
Answer: AB
Exam MB2-714 free demo

8. Exam MB2-714 free demo
4.You are a customer service representative. You use the interactive service hub and a multi-stream interactive dashboard. At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?
Perform an Advanced Find.
Perform a Global Search.
Apply a hierarchal view.
Apply a global filter.
Answer: D
Exam MB2-714 free demo

9. Passcert Features: Free update service for one year
100% money back guarantee if failed
Files sent in PDF and Software style
Free demo download before purchasing
Real questions from real test
Free update,100% guaranteed, free demo download, real test

10. Express Checkout
Guarantee, fast payment, safe