1. New Faculty Orientation Aug 28th , 2014
Information Technology Division
© Copyright, American University of Beirut. Confidential and Proprietary Information. All Rights Reserved.
© Copyright, American University of Beirut. Confidential and Proprietary Information. All Rights Reserved.

2. IT Vision and Mission
Our vision is to enable our stakeholders to improve their performance and to succeed in reaching their strategic goals by providing them with state of the art information technology solutions and innovations at the most effective cost to process, analyze, and access any information securely from anywhere, at anytime, from any device.
IT Vision
We strive to provide our students, faculty, alumni, patients, donors, trustees, administrators, healthcare professionals, employees, vendors, partners, affiliates, and community spread across the globe with excellent information technology solutions that empower our stakeholders to be creative as they excel in the pursuit of their goals and in achieving leadership in education and healthcare.
We perform our duties in a team empowered environment with integrity, transparency, and innovation.
IT Mission

3. IT Units/FOOTPRINTS IT Solution Delivery IT Infrastructure Units
CIO Office
IT Infrastructure Units
IT Security Unit
IT Applications Units
IT Academics Unit (with representation in each Faculty)
IT Solution Delivery
IT Infrastructure (Networking, Telecom & Operations) and Security
ERP Applications:
AUBsis (Banner)
Finance & Procurement (Oracle eBS)
Hospital Information System (HIS)
Academic Applications:
eLearning (Moodle)
Library Management System (Millennium)
IT Operation Applications:
AUB-Net
IT Help-Desk (IT Support)
Etc
Other Custom Applications:
Faculty Management Information System (FMIS)
Online Petitioning
Online Career Service
Online Graduate Admission
Grants Submittal
Etc.

4. IT Support Portal: ithelpdesk.aub.edu.lb Email: IT.helpdesk@aub.edu.lb
FACULTY
IT SUPPORT OFFICE
Faculty of Health Sciences
Van Dyck Hall FHS – Room 209
Faculty of Engineering and Architecture
Raymond Ghosn – Room 306.1
Faculty of Agriculture and Food Sciences
Agriculture, Wing A/207A
School of Nursing
Hariri School of Nursing/201/203
Faculty of Medicine
Vandyke Basement floor
Faculty of Arts and Sciences
Nicely 109 – Nicely 308
OSB
Suliman B. Olayan School of Business – B1 (basement)
All Faculties: Van Dyck Hall Basement floor – IT Customer Support Center
Website:
Portal: ithelpdesk.aub.edu.lb
Phone: Extension 2260 Mon-Fri 8am-5pm
© Copyright, American University of Beirut. Confidential and Proprietary Information. All Rights Reserved.
© Copyright, American University of Beirut. Confidential and Proprietary Information. All Rights Reserved.

5. Support Portal Follow-up on your created incidents and requests
Create a new incident
Request of the available services

6. AUBnet Account
An active AUB account provides access to the following services:
Windows Login to join the domain (Active Directory)
(Exchange)
Web access / Wireless
Libraries
Moodle
Applications server (Adobe CS6,MS Visio etc.)
VPN
To create Faculty AUBnet Account
Go to the IT’s Website
Navigate to Services -> Faculty Services
Click on Account creation and Management->Activate your AUBnet Account
Note: You should have your Payroll ID (ZA99999) and your ID Barcode (6 digits)

7. Email Faculty Members can connect to AUB email through
Outlook on Exchange or MAC mail on Exchange
From any Internet-connected computer use Microsoft Outlook Web Access (OWA), the link is
By pushing to phones/tablets
Microsoft Exchange, mail box quota for faculty members is set to 2GB.
messages should be regularly archived to a personal folder.
For assistance in configuring AUB and archiving s please contact IT Support.

8. Calendar/Room Reservation
Faculty members can utilize the exchange calendar to:
Setup meetings and check availability of other attendees
Reserve conference rooms that are available to the community
In addition to the rooms available on the exchange calendar, faculties have reservation applications for faculty classrooms/labs/ and conference rooms.
Faculty members can check with the faculty IT Manager for the faculty room reservation application.

9. AUB Wireless – Subscribe & configure
Connect to wireless network, choose “AUBsubscription”
Open your browser and you will be automatically redirected to configure your wireless connection. Go to and enter :
Your AUB user name
ID Barcode or Birth date information
Configure your computer on your own by following the steps on aubsub.aub.edu.lb
Microsoft Windows 7, 8 users can utilize the automatic configuration scripts to connect.
Other Operating systems users (Windows XP, Mac OS X, iOS, Android) can follow the available manuals to configure their devices
Connect to AUBdot1x network using your AUBnet credentials
© Copyright, American University of Beirut. Confidential and Proprietary Information. All Rights Reserved.
© Copyright, American University of Beirut. Confidential and Proprietary Information. All Rights Reserved.

10. Stay Safe – Protect your Identity and personal information
Never share password, personal or financial information through
Be suspicious of any with urgent requests for personal information
Do not click links in messages, if you suspect the message might not be authentic or if you don't know the sender
Update your operating system regularly
Update your Antivirus Software regularly
Update your web browser and Plug-ins regularly
Use your computer’s Firewall
© Copyright, American University of Beirut. Confidential and Proprietary Information. All Rights Reserved.

11. Storage XDrive is a dedicated network storage space.
XDrive is secured and backed up daily. Backup files are available back to 14 days.
Storage available is 15GB, for institutional data.
XDrive can be utilized to backup data.
XDrive can be accessible while offline
Right click on drive and choose “Always available offline”.

12. File Sharing
AUB provides internal file sharing service for faculty members:
For sharing files with people outside AUB faculty members can use public cloud services such as dropbox
Faculty members can also check with the faculty IT Manager if there are any file sharing services provided within the faculty.

13. VPN
VPN is a service provided by IT that allows faculty members to access campus online resources or personal desktops from outside AUB (VPN In) or to access outside resources from campus (VPN out).
To request VPN access, faculty members can use the portal ithelpdesk.aub.edu.lb and fill a service request under Network/VPN.

14. IT Purchasing / Financial Information System(FIS)
Faculty members can use available funds (startup fund; grants; etc.) to purchase IT hardware or software in coordination with the IT Manager.
Oracle EBS is the FIS used at AUB
Request access by sending AUB-User-Access-Request-Form to
Use Oracle EBS to place requisitions and expense reports
Utilize the OBIEE module to generate reports related to grants’ budgets and expenses
For assistance with Oracle EBS modules please contact the faculty IT Manager.

15. AUBsis / Moodle AUBsis: AUB Online Student Information System (Banner)
Login using payroll ID and pin
AUBsis can be used by faculty members to:
View Course List
Submit grades online
Moodle: e-learning application integrated with AUBsis.
Next session is dedicated for e-learning.

16. Online Applications
Most faculties provide online applications to process the student petitions and forms electronically. In case a faculty member approval is required for a certain petition an notification is sent.
FMIS is an application that allows faculty members to create their professional profile. The profile will be available online on the departmental website.
AUB is in the process of automating the grant transmittal form for all faculties. FAS/FEA and FM faculty members can now submit their grant forms electronically and view the progress of approvals.